UK Senior Service Delivery Leader

Kion Group; Lancashire; In loco; GBP 90.000 - 130.000; Tempo pieno

Vantaggi offerti da questo lavoro

25 days annual leave

Company pension scheme

Employee incentive schemes

Laptop and phone provided

Discount access to major UK brands

Descrizione del lavoro

Still Material Handling in the UK is seeking a Senior Manager Service Delivery to lead the Regional Service Managers and their engineering teams, driving capability, performance, and customer value across every region.

You will shape service strategy, manage budgets, and deliver core KPIs, while building strong client relationships and upholding QHSE standards. This leadership role requires exceptional communication, coaching, and commercial acumen, with the ability to influence at senior levels.

Competenze

• Proven leadership of regional teams and senior leaders.
• Strong coaching and mentoring track record.
• Excellent communication, influencing, and negotiation skills.

Mansioni

• Lead and develop Regional Service Managers and engineering teams.
• Manage budgets and drive service revenue and KPI performance.
• Build strong client relationships to ensure retention and value.
• Ensure compliance with quality, health, safety and environmental standards.
• Escalation point for regional issues and service delivery.

Conoscenze

Leadership

Coaching

Stakeholder mgmt

Communication

Negotiation

Commercial acumen

Descrizione del lavoro

Still Material Handling in the UK is seeking a Senior Manager Service Delivery to lead the Regional Service Managers and their engineering teams, driving capability, performance, and customer value across every region.

You will shape service strategy, manage budgets, and deliver core KPIs, while building strong client relationships and upholding QHSE standards. This leadership role requires exceptional communication, coaching, and commercial acumen, with the ability to influence at senior levels.