Senior Global Service Delivery Leader

FCDO Services; Milton Keynes; Presencial; GBP 70.000 - 98.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Civil Service Pension

On-site gym

Nursery

Café

Restaurant

Interest-free loans for season tickets

Bikes

Descripción de la vacante

FCDO Services is seeking a Senior Service Manager to lead delivery across a defined portfolio, aligning with business needs and ensuring value and outcomes. You will act as main contact for services and orchestrate performance, risks, dependencies, and governance across teams with senior stakeholder briefs.

You'll use data and KPIs to drive improvements, support resilience, and promote knowledge sharing. The role requires ITIL certification and evidence of continuous professional development,

Formación

• Experience managing services in complex operational or customer-facing environments.
• Ability to build strong relationships with diverse stakeholders across teams.
• Proven track record of using reporting, KPIs and customer insights to manage service performance.
• Evidence of continuous professional development in Service Management.

Responsabilidades

• Lead and manage delivery across a defined portfolio.
• Act as main contact and escalation point for assigned services.
• Balance customer requirements, performance, constraints and priorities.
• Guarantee accurate, timely reporting to support decision-making.
• Drive continuous improvement using data and feedback.
• Represent the organisation at governance forums and stakeholder meetings.

Conocimientos

Stakeholder management

Service delivery

Governance

KPI reporting

Continuous improvement

Educación

ITIL Foundation

ISO/IEC 20000 Foundation

Lean Six Sigma

PRINCE2

Descripción del empleo

FCDO Services is seeking a Senior Service Manager to lead delivery across a defined portfolio, aligning with business needs and ensuring value and outcomes. You will act as main contact for services and orchestrate performance, risks, dependencies, and governance across teams with senior stakeholder briefs.

You'll use data and KPIs to drive improvements, support resilience, and promote knowledge sharing. The role requires ITIL certification and evidence of continuous professional development,