Senior Manager Service Delivery

KION Group; Leyland; On-site; GBP 90,000 - 130,000; Full time

Benefits offered by this job

Company pension scheme (5% employer)

25 days annual leave

Laptop and phone provided

Employee incentive schemes

Discounts from major UK brands

Recommend a Friend bonus

Job summary

STILL Material Handling is seeking a Senior Manager Service Delivery to oversee UK-wide Regional Service Managers and their engineering teams. You will provide strategic leadership, build strong customer partnerships, and drive service excellence across the network to achieve revenue, profitability and customer satisfaction targets.

You will coach leaders, manage multi-million pound budgets, and collaborate with the Dealer Development team to strengthen service relationships while ensuring QHSE

Qualifications

• Proven leadership capability with experience managing leaders and teams.
• Strong coaching/mentoring skills with ability to develop talent.
• Experience managing multi-million pound service budgets and P&L.
• Excellent communication and stakeholder management at senior levels.
• Strong commercial awareness and customer-focused mindset.

Responsibilities

• Lead and develop Regional Service Managers through coaching and performance reviews.
• Manage operational budgets including revenue up to £10m.
• Deliver core Service KPIs: revenue, profitability, customer satisfaction, operations.
• Build relationships with customers and stakeholders to ensure high service levels.
• Ensure compliance with QHSE, safety and environmental standards.
• Support growth by identifying opportunities to increase service revenue and value.

Skills

Leadership

Coaching & Mentoring

Budgeting

Stakeholder management

Strategic planning

Negotiation

Communication

Relationship building

Education

Bachelor's degree or equivalent in a technical/business field

Tools

CRM systems

MS Excel/Planner

Job description

Exciting Career Opportunity as a Senior Manager Service Delivery at STILL Material Handling.Join STILL Material Handling, a global leader in forklift trucks and warehouse equipment, and become part of a team that values innovation, collaboration, and excellence.About the RoleIn this role you will have UK wide responsibility for the management of the Regional Service Managers, and in turn our engineering teams, providing excellent leadership to lift the bar on capability, and ensuring all agreed targets are achieved.You will be a critical part of the UK Service Leadership team, delivering outstanding support via strong, effective relationships, as well as being an inspiring and highly effective senior leader collaborating across the company and acting as an exemplary ambassador and role model for STILL.Responsibilities;• Lead and develop Regional Service Managers through effective coaching, mentoring and performance management.• Conduct regular one-to-one reviews, providing clear direction, feedback and support.• Manage operational budgets, including revenue of up to £10m.• Deliver core Service KPIs, including revenue, profitability, customer satisfaction and operational performance.• Build strong relationships with customers and key stakeholders to ensure high levels of service and retention.• Ensure compliance with all commercial, technical, quality, health, safety and environmental standards.• Strengthen service relationships across the dealer and partner network in partnership with the Dealer Development team.• Ensure QHSE policies and safe working practices are consistently maintained and adhered to.• Act as the escalation point for Regional Service Managers and customers, ensuring timely issue resolution.• Support business growth by identifying and securing opportunities to increase service revenue and customer value.We offer:At STILL Material Handling, we believe in rewarding our people. Your package will include:Competitive salary based on experience25 days annual leave plus statutory bank holidaysAdditional holiday entitlement for long service milestonesCompany pension scheme (5% employer contribution, minimum 5% employee contribution)Access to discounts from major UK brands“Recommend a Friend” bonus schemeEligibility for Employee Incentive SchemesLaptop and phone providedTasks and Qualifications:We’re interested in candidates with experience in:Demonstrable experience within the Materials Handling industry.Proven leadership capability with experience managing both people and operational activities, including the successful leadership and development of leaders.Strong coaching and mentoring skills, with a track record of developing talent and enabling high-performing teams.Excellent communication, influencing, and negotiation skills, with the ability to engage effectively at all levels.Strong stakeholder management skills, capable of building and maintaining productive relationships while effectively influencing both peers and senior leaders.A dynamic, proactive, and resilient approach, underpinned by integrity, determination, and a results-focused mindset.Broad commercial and business awareness, with a strong understanding of operational priorities and customer requirements.Customer-focused and conscientious, consistently delivering high standards of service and operational excellence.Strong commercial acumen, with the ability to balance business objectives, operational performance, and customer outcomes.Our Commitment to InclusionSTILL Material Handling is an equal opportunities employer. We welcome applications from all individuals regardless of age, disability, gender identity, marital status, race, religion, or sexual orientation.If you require adjustments during the application or interview process, please let us know.Please note: Successful candidates must provide proof of the right to work in the UK. We are unable to offer sponsorship or relocation assistance at this time.Ready to join us? Apply today and take your career to the next level!