Senior Workplace Service Delivery Manager

National Highways; Preston; Hybride; GBP 75 000 - 95 000; Plein temps

Résumé du poste

National Highways is recruiting a Lead Service Delivery Manager in Workplace Services to drive service operations and continuous improvement. You will lead a multidisciplinary team across offices, build senior stakeholder relationships, and ensure value for money through effective supplier management.

You will deputise for the Head of Service, shape strategic plans, and oversee risk, performance and reporting to support delivery across the organisation.

Qualifications

• Experience leading operational service delivery in a mature ITIL-aligned organisation.
• Proven ability to influence senior stakeholders, suppliers and partners.
• Strong commercial, financial and risk management capabilities.
• Excellent analytical, communication and strategic planning skills.
• Ability to deputise for Head of Service and lead teams across offices.

Responsabilités

• Lead integrated service operations and continual improvement within Workplace Services.
• Build strategic relationships with senior stakeholders, suppliers and partners.
• Lead supplier management, ensuring performance and value for money.
• Develop and communicate strategic plans and management information.
• Manage service risks, availability, capacity and quality.
• Deputise for Head of Service and oversee Service Delivery Managers.

Connaissances

Leadership

Stakeholder management

Supplier management

Budgeting & financials

Risk management

Analytical thinking

Communication

Strategic planning

People management

Travel coordination

Formation

ITIL 4 Foundation or higher

Description du poste

National Highways is recruiting a Lead Service Delivery Manager in Workplace Services to drive service operations and continuous improvement. You will lead a multidisciplinary team across offices, build senior stakeholder relationships, and ensure value for money through effective supplier management.

You will deputise for the Head of Service, shape strategic plans, and oversee risk, performance and reporting to support delivery across the organisation.