Senior Manager Service Delivery

Kion Group; Lancashire; On-site; GBP 90,000 - 130,000; Full time

Benefits offered by this job

25 days annual leave

Company pension scheme

Employee incentive schemes

Laptop and phone provided

Discount access to major UK brands

Job summary

Still Material Handling in the UK is seeking a Senior Manager Service Delivery to lead the Regional Service Managers and their engineering teams, driving capability, performance, and customer value across every region.

You will shape service strategy, manage budgets, and deliver core KPIs, while building strong client relationships and upholding QHSE standards. This leadership role requires exceptional communication, coaching, and commercial acumen, with the ability to influence at senior levels.

Qualifications

• Proven leadership of regional teams and senior leaders.
• Strong coaching and mentoring track record.
• Excellent communication, influencing, and negotiation skills.

Responsibilities

• Lead and develop Regional Service Managers and engineering teams.
• Manage budgets and drive service revenue and KPI performance.
• Build strong client relationships to ensure retention and value.
• Ensure compliance with quality, health, safety and environmental standards.
• Escalation point for regional issues and service delivery.

Skills

Leadership

Coaching

Stakeholder mgmt

Communication

Negotiation

Commercial acumen

Job description

Exciting Career Opportunity as a Senior Manager Service Delivery at STILL Material Handling.

Join STILL Material Handling, a global leader in forklift trucks and warehouse equipment, and become part of a team that values innovation, collaboration, and excellence.

About the Role

In this role you will have UK wide responsibility for the management of the Regional Service Managers, and in turn our engineering teams, providing excellent leadership to lift the bar on capability, and ensuring all agreed targets are achieved.

You will be a critical part of the UK Service Leadership team, delivering outstanding support via strong, effective relationships, as well as being an inspiring and highly effective senior leader collaborating across the company and acting as an exemplary ambassador and role model for STILL.

Responsibilities

• Lead and develop Regional Service Managers through effective coaching, mentoring and performance management.
• Conduct regular one-to-one reviews, providing clear direction, feedback and support.
• Manage operational budgets, including revenue of up to £10m.
• Deliver core Service KPIs, including revenue, profitability, customer satisfaction and operational performance.
• Build strong relationships with customers and key stakeholders to ensure high levels of service and retention.
• Ensure compliance with all commercial, technical, quality, health, safety and environmental standards.
• Strengthen service relationships across the dealer and partner network in partnership with the Dealer Development team.
• Ensure QHSE policies and safe working practices are consistently maintained and adhered to.
• Act as the escalation point for Regional Service Managers and customers, ensuring timely issue resolution.
• Support business growth by identifying and securing opportunities to increase service revenue and customer value.

We offer:

• Competitive salary based on experience
• 25 days annual leave plus statutory bank holidays
• Additional holiday entitlement for long service milestones
• Company pension scheme (5% employer contribution, minimum 5% employee contribution)
• Access to discounts from major UK brands
• “Recommend a Friend” bonus scheme
• Eligibility for Employee Incentive Schemes
• Laptop and phone provided

Tasks and Qualifications:

We’re interested in candidates with experience in:

• Demonstrable experience within the Materials Handling industry.
• Proven leadership capability with experience managing both people and operational activities, including the successful leadership and development of leaders.
• Strong coaching and mentoring skills, with a track record of developing talent and enabling high-performing teams.
• Excellent communication, influencing, and negotiation skills, with the ability to engage effectively at all levels.
• Strong stakeholder management skills, capable of building and maintaining productive relationships while effectively influencing both peers and senior leaders.
• A dynamic, proactive, and resilient approach, underpinned by integrity, determination, and a results-focused mindset.
• Broad commercial and business awareness, with a strong understanding of operational priorities and customer requirements.
• Customer-focused and conscientious, consistently delivering high standards of service and operational excellence.
• Strong commercial acumen, with the ability to balance business objectives, operational performance, and customer outcomes.

Our Commitment to Inclusion

STILL Material Handling is an equal opportunities employer. We welcome applications from all individuals regardless of age, disability, gender identity, marital status, race, religion, or sexual orientation.

If you require adjustments during the application or interview process, please let us know.

Please note: Successful candidates must provide proof of the right to work in the UK. We are unable to offer sponsorship or relocation assistance at this time.