National Service Manager – Material Handling & Forklifts

Alex Hopkirk Ltd; Manchester; On-site; GBP 68,000 - 83,000; Full time

Benefits offered by this job

Competitive salary up to £75,000

Annual bonus scheme

Company car

25 days holiday + statutory

Job summary

Alexander James Recruiting is working with a global manufacturer of material handling equipment to recruit a National Service Manager. The role oversees the UK service department and a team of Regional Service Managers and Forklift Engineers, driving service levels and KPI delivery.

The ideal candidate will have national service leadership experience in material handling or forklift sectors, with strong customer account management and the ability to travel nationwide from a UK base.

Qualifications

• Experience managing a national service department within the Material Handling industry.
• Experience running service functions in forklift operations with regional or national scope is acceptable.
• Ability to manage large customer accounts and work autonomously.
• UK-based with willingness to travel nationally and hold a full, clean driver's license.

Responsibilities

• Support and develop the service department across the UK.
• Manage the team of Regional Service Managers and Forklift Engineers across the UK.
• Maintain and develop relationships with customers to ensure high levels of service and retention.
• Oversee budgets and deliver on service KPIs.
• Collaborate with the Service Director, MD and other senior staff to meet objectives.

Job description

Alexander James Recruiting is working with a global manufacturer of material handling equipment to recruit a National Service Manager. The role oversees the UK service department and a team of Regional Service Managers and Forklift Engineers, driving service levels and KPI delivery.

The ideal candidate will have national service leadership experience in material handling or forklift sectors, with strong customer account management and the ability to travel nationwide from a UK base.