Retail Sales & Service Manager — Lead & Grow Team (Bonus & Pension)

Clarks Outlet; Seaham; Remote; GBP 26,000 - 38,000; Full time

Benefits offered by this job

Retail Trust

Life Assurance

Clarks Discount Card

Store Bonus Scheme

Holiday Pay

Eyecare Vouchers

Clarks Workplace Pension

Job summary

Clarks Outlet in the United Kingdom is seeking a proactive Sales & Service Manager to support the Store Manager in leading our retail team and driving daily operations.

The ideal candidate brings hands-on leadership, strong KPI focus, and excellent interpersonal and communication skills to deliver exceptional customer service while meeting performance goals in a fast-paced store environment.

Qualifications

• Retail leadership or supervisory experience preferred.
• A hands-on leader who can adapt to store needs.
• Strong KPI focus and results-driven mindset.
• Excellent interpersonal and communication skills.
• Organized with strong problem-solving abilities.
• Flexible for 7-day shift patterns, including weekends.

Responsibilities

• Lead the retail team in daily operations.
• Support Store Manager to meet performance goals.
• Ensure smooth store running and customer service.
• Oversee POS, inventory, and admin tasks.

Skills

Retail leadership

KPI driven

Interpersonal skills

Communication skills

Organizational skills

Problem solving

Shift flexibility

Fast-paced environment

Tools

POS systems

Inventory management

Microsoft Office

Google Workspace

Job description

Clarks Outlet in the United Kingdom is seeking a proactive Sales & Service Manager to support the Store Manager in leading our retail team and driving daily operations.

The ideal candidate brings hands-on leadership, strong KPI focus, and excellent interpersonal and communication skills to deliver exceptional customer service while meeting performance goals in a fast-paced store environment.