Retail Sales & Service Leader – UK

Clarks; Seaham; On-site; GBP 30,000 - 42,000; Full time

Benefits offered by this job

Retail Trust

Life Assurance

Clarks Discount Card

Store Bonus Scheme

Holiday Pay

Eyecare Vouchers

Clarks Workplace Pension Scheme

Job summary

Clarks in Seaham is seeking a hands-on Sales & Service Manager to support the Store Manager in leading the retail team and daily operations. This role blends leadership, customer service, and operations; the ideal candidate is a hands-on leader who can step in where needed to ensure smooth store performance and the achievement of KPIs.

The successful candidate will drive customer engagement, manage staff, and uphold brand standards in a fast-paced retail environment.

Qualifications

• Experience in retail leadership or supervisory roles.
• Ability to drive KPIs and results.
• Strong interpersonal and communication skills to lead a team.
• Excellent organizational and problem-solving abilities.
• Flexible with a 7-day shift pattern, including weekends and bank holidays.
• Experience with POS systems, inventory management, and Microsoft Office/Google Workspace.

Responsibilities

• Support Store Manager in leading the retail team and daily operations.
• Lead and motivate the team to meet targets and deliver excellent customer service.
• Ensure the store runs smoothly and achieves performance goals.
• Step in wherever needed to maintain high standards of operation.

Skills

Leadership

KPI management

Communication

Problem solving

Team motivation

Retail operations

Organizational skills

Tools

POS systems

Inventory management

Microsoft Office

Google Workspace

Job description

Clarks in Seaham is seeking a hands-on Sales & Service Manager to support the Store Manager in leading the retail team and daily operations. This role blends leadership, customer service, and operations; the ideal candidate is a hands-on leader who can step in where needed to ensure smooth store performance and the achievement of KPIs.

The successful candidate will drive customer engagement, manage staff, and uphold brand standards in a fast-paced retail environment.