UK IT Helpdesk Technician — Onsite & Multi-Site Support

ALPLA Group; Golborne; On-site; GBP 17,000 - 28,000; Full time

Job summary

ALPLA Group in Golborne (WA3) is seeking a UK IT Helpdesk Technician to deliver responsive first- and second-line support to our UK employees, onsite at Golborne with occasional visits to other locations.

You will log, triage, resolve, and escalate incidents within SLAs, manage the helpdesk queue, deploy devices, and support Microsoft 365 and collaboration tools, while ensuring security and company standards.

Qualifications

• 12 months experience in a 1st line support role within a medium to large organization.
• Multi-site experience would be distinct advantage (remote access support).
• Motivated and enthusiastic individual with a positive and problem-solving approach to tasks.
• Excellent attention to detail.
• Excellent communication skills, personable and approachable.

Responsibilities

• Onsite support
• Helpdesk management
• Computer deployment and lifecycle
• Mobile device management
• Microsoft 365 and collaboration
• Network and support

Skills

1st line support

Multi-site support

Communication skills

Attention to detail

Problem solving

Motivated and enthusiastic

Tools

Microsoft 365

Job description

ALPLA Group in Golborne (WA3) is seeking a UK IT Helpdesk Technician to deliver responsive first- and second-line support to our UK employees, onsite at Golborne with occasional visits to other locations.

You will log, triage, resolve, and escalate incidents within SLAs, manage the helpdesk queue, deploy devices, and support Microsoft 365 and collaboration tools, while ensuring security and company standards.