IT Helpdesk Technician

ALPLA UK Ltd; Golborne; On-site; GBP 25,000 - 31,000; Full time

Benefits offered by this job

Career progression

Excellent benefits

Job summary

ALPLA UK Ltd is seeking an IT Helpdesk Technician at our Golborne site to deliver responsive first- and second-line IT support to UK employees. The role uses ServiceNow and various tools to log, triage, resolve, and escalate requests, ensuring reliable access to corporate services while upholding security standards.

The position involves onsite support, device deployment, and collaboration with multiple IT and business teams across the UK.

Qualifications

• Preferably up to 12 months experience in 1st line support within a medium to large organization.
• Multi-site experience would be advantageous (confident with remote access support).
• Excellent communication skills, personable and approachable.
• Motivated and enthusiastic with a positive, problem-solving approach to tasks.
• Excellent attention to detail.

Responsibilities

• Onsite and remote IT helpdesk support for UK employees via ServiceNow, phone, email, and in-person assistance.
• Take ownership of the helpdesk queue: log, triage, prioritise, resolve and escalate incidents and service requests.
• Deliver hands-on IT support at the Golborne site and planned visits to other UK locations.
• Install, configure, maintain and securely manage workplace tech (computers, mobile devices, printers, scanners, network devices).
• Maintain reliable access to corporate services while following security and documentation standards.
• Collaborate with UK IT, regional IT, corporate IT, site management, and suppliers.

Skills

1st line support

2nd line support

Multi-site support

Communication skills

Problem solving

Attention to detail

Tools

ServiceNow

Microsoft 365

Job description

UK IT Helpdesk Technician

Starting Salary up to £28,000+ Regular Salary Review, Excellent Benefits & Career Progression

Monday to Friday - Golborne Location (WA3 3JD)

At ALPLA, we stand for high-quality plastic packaging throughout the world. Around 22,000 colleagues produce quality packaging for foodstuffs, cosmetics and industrial cleaning brands for many blue-chip clients across 190 ALPLA sites in 45 countries.

We are a global manufacturer with sites across the UK – supported by our regional IT function from our UK flagship plant

We currently have an opportunity to join our IT Function at our Flagship plant in Golborne (WA3) – Easily Access via East Lancs / M6

Purpose of job/mission

• Provide responsive first-line and second-line IT support to UK employees through ServiceNow, telephone, email, remote support tools and face-to-face assistance.
• Take day-to-day ownership of the helpdesk queue by logging, triaging, prioritising, resolving and escalating incidents and service requests within agreed service levels.
• Deliver visible, hands-on IT support at the employee’s assigned site and provide planned support visits to other UK locations when required.
• Install, configure, maintain and securely manage workplace technology, including computers, mobile devices, telephony, printers, scanners and network-connected equipment.
• Maintain reliable access to corporate services while following ALPLA security, operational and documentation standards.
• Work closely with UK IT, Regional IT, Corporate IT, site management, business users, suppliers and equipment manufacturers.

This role will be based at our Golborne site, but will service all UK sites

Tasks & responsibilities (not limited to)

• Onsite support
• Helpdesk management
• Computer deployment and lifecycle
• Mobile device management
• Microsoft 365 and collaboration
• Network and support

Skills/Experience

• Preferably up to 12 months experience within a 1st line support role within a medium to large organization
• Multi-Site experience would be distinct advantage (confident with remote access support)
• Motivated and enthusiastic individual with a positive and problem-solving approach to tasks.
• Excellent attention to detail
• Excellent communication skills, personable and approachable

Joining a dedicated IT function, this position will be part of a supportive closeknit team

ALPLA UK offer career development and progression opportunities – we support and upskill, a perfect opportunity for someone looking to enhance their career.

Due to the high volume of applications we receive you will only be contacted if your skill set and experience match the requirements of the position.

Contact Kerry McCormick – UK Talent Lead – for more information