UK IT Helpdesk Technician — Onsite, Multi-Site Support

ALPLA UK Ltd

Golborne

On-site

GBP 25,000 - 31,000

Full time

2 days ago

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Benefits offered by this job

Career progression

Excellent benefits

Job summary

ALPLA UK Ltd is seeking an IT Helpdesk Technician at our Golborne site to deliver responsive first- and second-line IT support to UK employees. The role uses ServiceNow and various tools to log, triage, resolve, and escalate requests, ensuring reliable access to corporate services while upholding security standards.

The position involves onsite support, device deployment, and collaboration with multiple IT and business teams across the UK.

Qualifications

Preferably up to 12 months experience in 1st line support within a medium to large organization.
Multi-site experience would be advantageous (confident with remote access support).
Excellent communication skills, personable and approachable.
Motivated and enthusiastic with a positive, problem-solving approach to tasks.
Excellent attention to detail.

Responsibilities

Onsite and remote IT helpdesk support for UK employees via ServiceNow, phone, email, and in-person assistance.
Take ownership of the helpdesk queue: log, triage, prioritise, resolve and escalate incidents and service requests.
Deliver hands-on IT support at the Golborne site and planned visits to other UK locations.
Install, configure, maintain and securely manage workplace tech (computers, mobile devices, printers, scanners, network devices).
Maintain reliable access to corporate services while following security and documentation standards.
Collaborate with UK IT, regional IT, corporate IT, site management, and suppliers.