Onsite Desktop Support Engineer - Northallerton

Computacenter; Northallerton; On-site; GBP 26,000 - 34,000; Full time

Job summary

Computacenter is seeking a Desktop Support Engineer to provide hands-on technical support across a busy customer environment in Northallerton. This onsite role focuses on incident resolution, service requests, and delivering a responsive, high-quality user experience.

You will take 2nd line responsibility for resolving incidents to SLA, install and configure software/hardware, and coordinate with Level 3 teams to drive major issues to resolution.

Qualifications

• Windows 10/11: build, configuration and registry settings.
• LTSC Channels and KIOSK experience desirable.
• ITSM software experience preferred (ServiceNow).

Responsibilities

• Handle incidents and service requests to SLA targets.
• Provide 2nd line support and coordinate with Level 3 teams.
• Install and configure software and hardware on desktops and laptops.
• Proactively communicate status and resolve hardware/network issues.
• Work onsite in Northallerton and support busy customer environment.

Skills

Windows OS knowledge (Windows 10/11)

Office 365 proficiency

Customer service skills

Incident management & SLA awareness

Team communication

Full UK Driving Licence

SC Clearance or eligible

Tools

ServiceNow

SCCM

Active Directory

Job description

We’re looking for a Desktop Support Engineer to provide hands-on technical support across a busy customer environment. You’ll play a key role in resolving incidents, fulfilling service requests and ensuring users receive a responsive, high-quality support experience.

Location: Northallerton (onsite full time)

What you’ll do

• Undertake incident and request tasks
• Possess 2nd line responsibility for resolving incidents to SLA
• Maintain a <2% incident per month target
• Be responsible for the completion of assigned works within allocated timeframes
• Undertake Project Tasks, supporting both internal and external Project Managers
• Undertake Non-Standard Requests tasks to agreed timescales
• Proactively communicate and coordinate with Level 3 teams to highlight major level issues
• Find resolution of technical issues for laptop/desktop hardware, networks, printers, etc.
• Install & configure software and hardware

What you’ll need

• An in-depth knowledge and good understanding of Microsoft Windows OS (Windows 10 & Windows 11), including build, configuration and registry settings is required, along with a level of proficiency in Microsoft Office.
• Experience handling LTSC Channels and KIOSK is highly desirable
• Basic level understanding in SCCM/Active Directory and a working knowledge of IT service models
• Networks experience to include an understanding of LAN/WAN/vLAN and Wi-Fi technologies, DHCP, DNS/WINS, PXE and VPN/remote connectivity
• An appreciation of the Microsoft Exchange environment, email client configuration, MS Outlook, instant messaging tools, along with general etiquette
• Computer peripherals - including but not limited to printers (including MFD's), display screens, docking stations, port replicators, cameras and scanners
• Working Knowledge of IT Service Management (ITSM) software (ServiceNow)
• Excellent customer interface and customer service skills
• Some flexibility with working hours when needed
• Full UK Driving License
• SC Cleared or required to undertake SC Clearance