UK Field Service Engineer – Instrumentation & Training

Malvern Panalytical; Woking; On-site; GBP 30,000 - 45,000; Full time

Job summary

A leading scientific instrumentation company is looking for a Customer Service Engineer to install, repair, and maintain complex instrumentation across the UK. The role involves extensive travel, delivering operational training, and ensuring high customer satisfaction. Candidates should have qualifications in Electronics or Chemistry and experience in customer service environments. This position offers competitive salary, benefits, and a supportive company culture.

Benefits

Competitive salary

Bonus

25 holidays plus Bank holidays

Company car

Pension Scheme

Gym discounts

Volunteering days

Qualifications

• Demonstrable experience of working on customer sites.
• Proven experience in a customer field service environment is advantageous.
• Experience of working with X-Ray or laser-based scientific instrumentation is an advantage.

Responsibilities

• Independently diagnoses and resolves customer instrument issues.
• Delivers operational training to customers primarily at installation.
• Maintains high customer satisfaction by meeting service expectations.

Skills

Electronics knowledge

Customer service experience

Driving license

Education

Qualifications in Electronics or Chemistry (HND or equivalent)

Tools

X-Ray instrumentation

Laser-based instrumentation

Job description

A leading scientific instrumentation company is looking for a Customer Service Engineer to install, repair, and maintain complex instrumentation across the UK. The role involves extensive travel, delivering operational training, and ensuring high customer satisfaction. Candidates should have qualifications in Electronics or Chemistry and experience in customer service environments. This position offers competitive salary, benefits, and a supportive company culture.