UK Customer Experience Advisor

MPB; Brighton; Remote; GBP 25,000 - 35,000; Full time

Job summary

A leading platform for photography equipment in the UK seeks a customer experience professional to join their remote team. You will support customers via live chat, email, and phone, providing exceptional technical support and fostering customer relationships. The role offers 25 days of annual leave, regular performance incentives, and opportunities for career advancement. Join a vibrant and creative team committed to outstanding service.

Benefits

25 days annual leave + bank holidays + wellbeing day

Regular fun performance incentives every other month

5% employer contributory pension scheme

Private healthcare

Access to EAP with a range of employee discounts

Buzzing social calendar

Bespoke Learning Management System

2 volunteer days for charity

Qualifications

• Experience engaging with customers via live chat, email, and phone.
• Ability to provide exceptional technical support.

Responsibilities

• Support customers via live chat, email, and phone.
• Deliver exceptional customer experience and technical support.
• Participate in regular team meetings and training sessions.

Skills

Strong communication skills and a caring attitude

Some previous experience in a customer support/service/experience role

Fluent English skills - verbal and written

Problem solving abilities

Customer first mindset

Willingness to learn and develop

Job description

Overview

Are you a creative problem solver?

We are growing our customer experience department and are looking for enthusiastic customer experience professionals to support our customers via live chat, email and phone.

MPB is the leading platform for buying and selling used photography and videography equipment around the world.

This is a fully remote position but you\'ll be very closely connected with your team as we have daily huddles via Zoom and regular meetings together. You will be required to attend the Brighton office once every 10 weeks, on a Friday, for team days.

Why should you work in MPB’s customer experience team?

You will be joining a progressive department who are focused on problem solving, building relationships with customers, and providing an exceptional customer experience. We are international, vibrant, creative, and constantly learning.

Your role will be blended and you will be supporting customers via live chat (30%), email (50%) and over the phone (20%). We proactively support customers with industry leading self-service, but when they do want that human touch you can take ownership and provide exceptional technical support - so that you both get the satisfaction you need.

You will also have the opportunity to progress your career within customer experience. Whether you want to develop into a team lead or if your interests diversify across other areas of customer experience - you will have the opportunity to develop yourself and your career.

Working with market leading SAAS tools, you will speak to a diverse range of people across countries and cultures.

Skills You’ll Need

• Strong communication skills and a caring attitude
• Some previous experience in a customer support/service/experience role
• Fluent English skills - verbal and written
• Problem solving abilities
• Customer first mindset
• Willingness to learn and develop

Even better if you

• Have an interest in photography or videography (is highly beneficial).
• Have any other language skills - verbal and written

Benefits

• 25 days annual leave + bank holidays + wellbeing day
• Regular fun performance incentives every other month
• 5% employer contributory pension scheme
• Private healthcare
• Access to EAP with a range of employee discounts
• Buzzing social calendar
• Bespoke Learning Management System - the MPB might Learning Lab with access to thousands of free courses to upskill in any areas you\'d like; whether personally or professionally
• 2 volunteer days for charity which aligns with MPB values