Truck Service Advisor - Scheduling, Quotes & Customer Care

DAF Dealer Network; Leeds; On-site; GBP 23,000 - 30,000; Full time

Benefits offered by this job

22 days holiday

Employee Of The Month Competition

Career progression

Employee Assistance Program

Pension

Cycle to work scheme

Free Parking

Job summary

Ford and Slater in Leeds, a major DAF Truck dealer, is seeking a Service Advisor to join the newly refurbished Service Department. The role involves managing bookings, preparing estimates, and updating customers on costs and progress.

You will work 45 hours per week across a Monday–Friday pattern with a rotating Saturday morning shift. The position offers career progression and employee benefits in a busy automotive environment.

Qualifications

• Previous experience as Service Advisor or in a similar role in commercial vehicle/motor trade sector.
• Passion for trucks or knowledge of truck/trailer parts is an asset.
• Knowledge of vehicle repair scheduling preferred but not essential.
• Customer-focused with excellent written and verbal communication skills.
• PC literate and able to use scheduling/point-of-sale software.

Responsibilities

• Manage day-to-day service bookings and maintain efficient workshop loading.
• Complete and communicate service estimates clearly and quickly.
• Keep customers updated on costs, progress and required authorisations.
• Prepare job cards and raise invoices.

Skills

Customer-focused

Communication skills

PC literate

Full UK driving licence

Job description

Ford and Slater in Leeds, a major DAF Truck dealer, is seeking a Service Advisor to join the newly refurbished Service Department. The role involves managing bookings, preparing estimates, and updating customers on costs and progress.

You will work 45 hours per week across a Monday–Friday pattern with a rotating Saturday morning shift. The position offers career progression and employee benefits in a busy automotive environment.