Trip Support Coordinator

Destinytravel; Remote; GBP 40,000 - 60,000; Full time

Job summary

A travel coordination company is seeking a Trip Support Coordinator to enhance the travel experience for clients. In this fully remote role, you will assist travelers by answering inquiries, facilitating itinerary changes, and providing destination information. Ideal candidates will possess strong communication skills, attention to detail, and a passion for travel. This position offers flexible scheduling and access to industry-specific perks, supporting you in building lasting relationships with travelers.

Benefits

Fully remote work

Access to travel perks

Ongoing training support

Flexible scheduling

Qualifications

• Experience in customer service, preferably in travel or hospitality.
• Strong organizational skills and attention to detail.
• Ability to communicate effectively with diverse clients.

Responsibilities

• Respond to inquiries through various communication channels.
• Assist clients with itinerary changes and travel-related questions.
• Provide accurate destination information and documentation guidance.
• Follow up with clients before and after trips to gather feedback.
• Handle concerns with empathy and timely communication.

Skills

Excellent written and verbal communication skills

Customer service experience

Attention to detail

Organizational skills

Familiarity with digital tools

Job description

As a Trip Support Coordinator, you will play an important role in guiding travelers from the moment they begin planning to the moment they return home. Your purpose is to make each experience smooth, enjoyable, and stress‑free by assisting with arrangements, answering questions, providing updates, and helping clients feel prepared every step of the way. You will work closely with travelers to understand their preferences and offer options that fit their needs.

At Destiny&Co, we value personalized service and take pride in helping travelers create meaningful memories through carefully organized vacations.

Key Responsibilities

• Respond to inquiries through email, phone, and messaging apps with professionalism and clarity.
• Assist clients with itinerary changes, cancellations, and travel‑related questions.
• Provide accurate destination information, requirements, and documentation guidance.
• Confirm travel details, follow up before and after trips, and gather feedback.
• Resolve concerns with empathy, respect, and timely communication.

Benefits

• Fully remote work with flexible scheduling.
• Access to travel perks and industry‑exclusive discounts.
• Supportive team with ongoing training.
• Opportunity to build strong traveler relationships.

What We’re Looking For

• Excellent written and verbal communication skills.
• Customer service experience—travel or hospitality preferred but not required.
• Attention to detail and strong organizational habits.
• Comfortable learning new digital tools and systems.
• Genuine passion for travel and helping others.