Triage/Facilitator - Clinical Nurse Specialist, AHP or Paramedic

Birmingham Hospice; Birmingham; On-site; GBP 44,000 - 52,000; Full time

Job summary

A leading healthcare provider in Birmingham seeks a skilled Triage/Facilitator to manage urgent palliative care responses. You will assess and coordinate care while collaborating with multidisciplinary teams to support patients and their families. The ideal candidate will have a relevant healthcare qualification, advanced clinical skills, and a passion for person-centred care. This role offers a competitive salary and a generous benefits package.

Benefits

Generous benefits package

Annual leave

Pension contribution scheme

Qualifications

• Registered Nurse qualification (RGN/HCPC) required.
• NMC/HCP registration as Adult Nurse/ANP is necessary.
• Experience in palliative and end-of-life care is essential.

Responsibilities

• Prioritize and triage patients presenting with urgent conditions.
• Provide specialist palliative care and support to patients and families.
• Implement and evaluate personalized care planning.

Skills

Advanced clinical reasoning

Complex reasoning

Advanced communication skills

Ability to work autonomously

Critical thinking

Education

Masters degree (Healthcare Related) or working towards

European certificate in Essential Palliative Care

Evidence of continuous professional development

Job description

Triage/Facilitator - Clinical Nurse Specialist, AHP or Paramedic

Triage/Facilitator (Clinical Nurse Specialist, AHP or Paramedic) 24/7 Specialist Palliative Urgent Response (SPUR)

Closing Date: 16 October 2025

Interview Date: TBC

Location: Various locations across Birmingham

Salary: Hospice Clinical Band 7 £44,835 to £51,307 (pro rata for part-time)

DBS Requirement: Enhanced check with Adult Barring List

At Birmingham Hospice, we're proud to be at the forefront of compassionate, community-based palliative care. As we launch our innovative 24/7 SPUR service, we're looking for a skilled and empathetic healthcare professional to lead urgent care responses during the night.

About the Role

As the Clinical Specialist Triage/ Facilitator, you'll be the first point of contact for patients and families in crisis. You'll assess, triage, and coordinate care across Birmingham and Solihull, ensuring timely, sensitive, and expert support in patients' homes.

This is a unique opportunity to:

• Work autonomously as a clinical leader
• Deliver holistic care that addresses physical, emotional, and spiritual needs
• Collaborate with multidisciplinary teams and external services
• Manage safeguarding concerns and medical emergencies with confidence

Main Duties of the Job

What You'll Bring

A relevant healthcare qualification (RGN/HCPC)

NMC/HCP registration (Adult Nurse/ANP)

European Certificate in Essential Palliative Care (or working towards)

Advanced communication skills and clinical judgement

A passion for delivering high-quality, person-centred care

Why Join Us?

Be part of a forward-thinking, values-driven charity

Enjoy a generous benefits package

Retain NHS continuous service benefits (pension and annual leave)

Make a real difference in people's lives when they need it most

For an informal discussion about the role, please contact:

Rachel Harrison at [e-mail] or Kerry Millard at [e-mail]

About Us

Birmingham Hospice provides expert palliative and end-of-life care for people and their families living with life-limiting illnesses.

We believe that all people in Birmingham should have access to the best specialist care and support - when, where, and how they need it. Our vision is a future where everyone with a life-limiting illness will live and die with dignity and in comfort. Our mission is to enable more people from all communities to access the care of their choice at the end of life.

During a recent CQC inspection, our sites have been rated outstanding, with independent health care regulators highlighting that colleagues and services are caring, responsive, and well-led.

Our outstanding teams are passionate about providing the very best care, and patients and their loved ones are at the heart of everything we do.

Our values of kindness, respect, innovation, togetherness, positivity, and openness are at the centre of who we are, what we do, and how we behave. We pride ourselves on being an inclusive, welcoming, caring, and supportive team. We are offering a competitive salary, with generous holiday allowance, a contribution pension scheme, and a commitment to investing in our people through employee benefits and ongoing professional development.

Job Responsibilities

Key Responsibilities

Prioritise and triage patients presenting with a range of conditions, including palliative, End-of-Life, and acute conditions, making any necessary referrals in an appropriate manner

Implement and evaluate personalised care planning, individual specialised treatment plans, MASC, RESPECT, and advanced care planning for patients

Provide specialist palliative care and support to patients and their families/loved ones in the place they call home as required in accordance with clinical-based evidence, NICE, and the NSF

Be sensitive to patients and their families' changing physical, psychological, and spiritual needs

Process and interpret pathology and other diagnostic results as required

Maintain accurate clinical records in conjunction with current legislation

Support the team in dealing with clinical emergencies

Support patients in the use of their prescribed medicines or over-the-counter medicines (within own scope of practice), reviewing as required

Liaise with external services/agencies and the patients' usual community teams to ensure the patient continues to be supported appropriately

Delegate clinical responsibilities appropriately (ensuring safe practice and the task is within the scope of practice of the individual)

Support the team with all safeguarding matters in accordance with local and national policies

Support and participate in shared learning within the system

Continually review clinical practices, responding to national policies and initiatives where appropriate

Participate in the review of significant and near-miss events applying a structured approach (PSIRF learning)

Person Specification

Qualifications

• Masters degree (Healthcare Related) or working towards with Level 7 education
• European certificate in Essential Palliative Care
• Advanced communication skills training
• Evidence of continuous professional development
• Teaching qualification or demonstrable experience

Personal Skills and Attributes

• Able to act on own initiative
• High level of self-awareness i.e. strengths and weaknesses, personal qualities, and skills
• Complex reasoning
• Advanced clinical reasoning
• Critical thinking, reflection, and analysis to inform assessment, clinical judgements, and decisions
• Able to communicate highly complex, highly sensitive, and/or contentious information, including where there are barriers in understanding
• Able to demonstrate advanced analytical and problem-solving skills
• Able to communicate with a wide range of people at all levels of the system
• Able to work with adults/children at risk of abuse
• Able to utilise research and develop a research culture

Experience

• Highly developed specialist palliative knowledge across the range of work procedures and practices, underpinned by theoretical knowledge and relevant practical experience
• Experience of end-of-life care
• Highly specialised clinical skills requiring accuracy and dexterity
• Advanced health assessment skills
• Working knowledge of computer databases and willingness to learn electronic patient record systems
• Competence in non-medical (V300) prescribing
• Substantial (or similar) experience of working in palliative and end-of-life care
• Experience of independent practice, assessing planning and evaluating patient care autonomously
• Knowledge and skills of a broad range of clinically and professionally challenging and complex situations
• Knowledge of current NHS policies and their implication for services
• Knowledge and experience of patient involvement/advocacy
• Experience in mentoring and supporting staff, students, and professional visitors
• Effective leadership and management experience and skills
• Evidence of innovation in practice
• Budgetary management experience
• Experience of managing change
• Experience of data input, collection, audit, and evaluation