Traveling IT Support Engineer — Azure, M365 & Security

Emplyfy; Amersham; On-site; GBP 30,000 - 40,000; Full time

Benefits offered by this job

40 days annual leave

Job summary

Emplyfy in Amersham, UK is seeking an experienced Technical Support Engineer to provide hands-on technical support at customer locations and manage a variety of IT environments. You will own customer queries, travel to sites, resolve faults, and coordinate with suppliers to ensure timely fixes and service quality.

This role requires at least five years of IT experience, hands-on Cyber Essentials and GDPR implementation, Microsoft 365, Intune and RMM tooling, and solid networking knowledge.

Qualifications

• Five+ years of IT experience at a hands-on level across a broad technical environment.
• Mandatory Cyber Essentials and GDPR security implementation experience.
• Strong knowledge of Microsoft 365 including Email, SharePoint, Teams and OneDrive.
• Experience with Intune, RMM tools and telephone systems.
• Network installation and maintenance including switches, routers, APs, DHCP, DNS, TCP/IP, VLANs and firewalls.
• Experience working with external suppliers and service providers.
• Familiarity with Windows Server 2016/2019/2022 and Group Policy; Azure administration.
• Proactive, customer-focused communication and ability to work with minimal supervision.

Responsibilities

• Take ownership of customer technical queries and provide appropriate support.
• Travel to customer sites to investigate faults, implement fixes and complete maintenance activities.
• Manage incoming support tickets and requests through the Service Desk platform.
• Keep customers informed about progress and resolution times in accordance with SLAs.
• Escalate serious or business-critical incidents when required.
• Plan and manage daily priorities to ensure work is completed efficiently.
• Monitor customer systems and environments and ensure technology continues to support business requirements.
• Install, configure, test, maintain and repair IT equipment and software.
• Maintain clear records of technical activity, ticket updates and outstanding tasks.
• Deal with urgent incidents both remotely and on-site.

Skills

Cyber Essentials

GDPR security

Microsoft 365

Intune

RMM tooling

Networking

Windows Server

Azure

Windows 10/11

Mac OS

Imaging & deployment

Communication

Teamwork

Tools

Service Desk platform

Job description

Emplyfy in Amersham, UK is seeking an experienced Technical Support Engineer to provide hands-on technical support at customer locations and manage a variety of IT environments. You will own customer queries, travel to sites, resolve faults, and coordinate with suppliers to ensure timely fixes and service quality.

This role requires at least five years of IT experience, hands-on Cyber Essentials and GDPR implementation, Microsoft 365, Intune and RMM tooling, and solid networking knowledge.