On-Site IT Field Support Engineer

Emplyfy; West Stow; On-site; GBP 30,000 - 40,000; Full time

Benefits offered by this job

40 days annual leave

Job summary

Emplyfy is seeking an experienced Technical Support Engineer for our client in the UK. This hands-on role involves troubleshooting across a broad IT environment and travelling to customer sites to investigate faults, install fixes, and perform maintenance while managing support tickets.

You will ensure updates are communicated per SLAs and escalate incidents when necessary, working with Cyber Essentials, GDPR, Microsoft 365, Intune, Azure, Windows Server, and Mac/Windows endpoints.

Qualifications

• Minimum 5 years' relevant IT experience.
• Experience with Cyber Essentials and GDPR security standards (hands-on).
• Microsoft 365 proficiency (Email, SharePoint, Teams, OneDrive).
• Experience with Intune, RMM technologies, and phone systems.
• Networking knowledge: switches, routers, APs, DHCP, DNS, TCP/IP, VLANs, firewalls.
• Windows Server 2016/2019/2022, Group Policy, security settings.
• Azure administration and implementation.
• Windows 10/11 and Mac systems.
• Client-specific builds, imaging and deployment.
• Strong communication and customer-focused approach.

Responsibilities

• Take ownership of customer technical queries and provide support.
• Travel to customer sites to investigate faults and implement fixes.
• Manage incoming support tickets via the Service Desk platform.
• Inform customers about progress and resolution times per SLAs.
• Escalate serious incidents when required.
• Plan and manage daily priorities for efficient work.
• Monitor customer systems to ensure business requirements are met.
• Install, configure, test, maintain and repair IT equipment and software.
• Maintain records of activities and tasks.
• Handle urgent incidents both remotely and on-site.

Skills

Customer-focused

Troubleshooting

Communication skills

Teamwork

Time management

Tools

Microsoft 365

Intune

RMM tools

Azure

Windows Server

Windows 10/11

Job description

Emplyfy is seeking an experienced Technical Support Engineer for our client in the UK. This hands-on role involves troubleshooting across a broad IT environment and travelling to customer sites to investigate faults, install fixes, and perform maintenance while managing support tickets.

You will ensure updates are communicated per SLAs and escalate incidents when necessary, working with Cyber Essentials, GDPR, Microsoft 365, Intune, Azure, Windows Server, and Mac/Windows endpoints.