Field Technical Support Engineer - On-Site & Travel

Emplyfy; Stevenage; On-site; GBP 30,000 - 40,000; Full time

Benefits offered by this job

40 days annual leave

Job summary

Emplyfy, on behalf of a client, is seeking a Technical Support Engineer in Stevenage to deliver hands-on IT support across diverse environments. The role involves on-site visits, troubleshooting, and managing service desk tickets with a focus on SLAs.

The successful candidate will have at least 5 years of IT experience, strong knowledge of Cyber Essentials, GDPR, Microsoft 365, Intune, Azure, and networking. Travel to client sites is expected.

Qualifications

• Minimum 5 years' relevant IT experience.
• Experience with Cyber Essentials and GDPR security standards with hands-on implementation.

Responsibilities

• Take ownership of customer technical queries and provide appropriate support.
• Travel to customer sites to investigate faults, implement fixes and maintenance.
• Manage incoming support tickets and requests through the Service Desk platform.
• Keep customers informed about progress and resolution times in accordance with SLAs.
• Escalate serious or business-critical incidents when required.
• Plan and manage daily priorities to ensure work is completed efficiently.
• Monitor customer systems to ensure their technology supports business requirements.
• Install, configure, test, maintain and repair IT equipment and software.
• Maintain clear records of technical activity, ticket updates and outstanding tasks.
• Deal with urgent incidents both remotely and on-site.

Skills

5+ years IT experience

Microsoft 365

Azure

Intune

RMM tools

Networking (switches, routers, APs)

Group Policy

Windows Server 2016/2019/2022

Windows 10/11

Mac systems

Customer-focused communication

Tools

Microsoft 365 suite

Intune

Azure

RMM tools

Group Policy

Job description

Emplyfy, on behalf of a client, is seeking a Technical Support Engineer in Stevenage to deliver hands-on IT support across diverse environments. The role involves on-site visits, troubleshooting, and managing service desk tickets with a focus on SLAs.

The successful candidate will have at least 5 years of IT experience, strong knowledge of Cyber Essentials, GDPR, Microsoft 365, Intune, Azure, and networking. Travel to client sites is expected.