IT Systems Engineer — Cloud & On-Site Support Expert
Emplyfy
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Job summary
Emplyfy in the United Kingdom is seeking an experienced IT Support Engineer to provide frontline support, diagnose issues, and maintain system performance for our clients. You will travel to customer sites as needed, log incidents, manage SLAs, and collaborate with teams to implement Cyber Essentials and GDPR controls while leveraging Microsoft 365, Azure, and Windows Server environments.
The role requires strong troubleshooting and excellent customer service, with hands-on experience across
Qualifications
- 5+ years in a similar IT support role.
- Experience implementing Cyber Essentials and GDPR measures.
- Strong Microsoft 365 knowledge across Exchange Online, Teams, SharePoint and OneDrive.
- Experience with Intune, RMM and VoIP/telephony systems.
- Networking knowledge (VLANs, DNS, DHCP, TCP/IP, firewalls, switches).
- Windows Server administration (2016/2019/2022).
- Azure deployment and administration.
Responsibilities
- Provide first-line IT support and act as primary contact.
- Visit customer locations to diagnose and resolve issues.
- Log and manage incidents in the service management platform.
- Communicate ticket progress to clients.
- Escalate critical issues to senior leadership.
- Prioritise daily workload and monitor environments.
- Install, configure and maintain hardware and software.
- Produce and maintain technical documentation.
- Support incidents remotely and on-site.
Skills
Tools
Job description
Emplyfy in the United Kingdom is seeking an experienced IT Support Engineer to provide frontline support, diagnose issues, and maintain system performance for our clients. You will travel to customer sites as needed, log incidents, manage SLAs, and collaborate with teams to implement Cyber Essentials and GDPR controls while leveraging Microsoft 365, Azure, and Windows Server environments.
The role requires strong troubleshooting and excellent customer service, with hands-on experience across
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