Technical Support Engineer - On-Site & Travel Ready

Emplyfy; Norwich; On-site; GBP 30,000 - 40,000; Full time

Benefits offered by this job

40 days annual leave

Job summary

Emplyfy is seeking an experienced Technical Support Engineer to provide dependable technical support and hands-on work at customer sites across the UK.

The role involves owning customer queries, traveling to sites, managing tickets, maintaining SLAs, and implementing fixes while ensuring excellent service and clear communication. A minimum of 5 years’ IT experience and Cyber Essentials & GDPR skills are required, with strong Microsoft 365 and Azure capabilities.

Qualifications

• 5+ years IT experience with hands-on support across diverse tech environments.
• Cyber Essentials and GDPR security standards, with hands-on implementation experience (mandatory).
• Microsoft 365 expertise including Email, SharePoint, Teams and OneDrive (mandatory).
• Azure administration and implementation.

Responsibilities

• Take ownership of customer technical queries and provide appropriate support.
• Travel to customer sites to investigate faults, implement fixes and complete maintenance activities.
• Manage incoming support tickets and requests through the Service Desk platform.
• Keep customers informed about progress and resolution times in accordance with SLAs.
• Escalate serious or business-critical incidents when required.
• Plan and manage daily priorities to ensure work is completed efficiently.
• Monitor customer systems and environments and ensure their technology continues to support business requirements.
• Install, configure, test, maintain and repair IT equipment and software.
• Maintain clear records of technical activity, ticket updates and outstanding tasks.
• Deal with urgent incidents both remotely and on-site.

Skills

Troubleshooting

Customer support

Microsoft 365

Azure

Intune

RMM tools

Windows Server

Networking

Communication

Tools

Intune

RMM

DNS/DHCP

Switches/routers/APs

Job description

Emplyfy is seeking an experienced Technical Support Engineer to provide dependable technical support and hands-on work at customer sites across the UK.

The role involves owning customer queries, traveling to sites, managing tickets, maintaining SLAs, and implementing fixes while ensuring excellent service and clear communication. A minimum of 5 years’ IT experience and Cyber Essentials & GDPR skills are required, with strong Microsoft 365 and Azure capabilities.