Field Tech Support Engineer – Cloud, Security & Networks

Emplyfy

Tandridge

On-site

GBP 30,000 - 40,000

Full time

6 days ago

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Benefits offered by this job

40 days annual leave

Job summary

Emplyfy is seeking an experienced Technical Support Engineer to deliver dependable hands-on technical support across customer locations. You will own technical queries, troubleshoot across a broad IT environment and maintain high service levels.

Travel to client sites, manage tickets via the Service Desk, document activities and collaborate with external suppliers to resolve issues efficiently. A strong focus on Cyber Essentials, GDPR, Microsoft 365 and Azure is essential.

Qualifications

Minimum 5 years' relevant IT experience.
Cyber Essentials and GDPR security standards with hands-on implementation.
Proficiency with Microsoft 365 and Azure.

Responsibilities

Take ownership of customer technical queries and provide appropriate support.
Travel to customer sites to investigate faults, implement fixes and complete maintenance activities.
Manage incoming support tickets and requests through the Service Desk platform.
Keep customers informed about progress and resolution times in accordance with SLAs.
Escalate serious or business-critical incidents when required.
Plan and manage daily priorities to ensure work is completed efficiently.
Monitor customer systems and environments to ensure technology supports business requirements.
Install, configure, test, maintain and repair IT equipment and software.
Maintain clear records of technical activity, ticket updates and outstanding tasks.
Deal with urgent incidents both remotely and on-site.