Field Tech Support Engineer – Cloud, Security & Networks

Emplyfy; Tandridge; On-site; GBP 30,000 - 40,000; Full time

Benefits offered by this job

40 days annual leave

Job summary

Emplyfy is seeking an experienced Technical Support Engineer to deliver dependable hands-on technical support across customer locations. You will own technical queries, troubleshoot across a broad IT environment and maintain high service levels.

Travel to client sites, manage tickets via the Service Desk, document activities and collaborate with external suppliers to resolve issues efficiently. A strong focus on Cyber Essentials, GDPR, Microsoft 365 and Azure is essential.

Qualifications

• Minimum 5 years' relevant IT experience.
• Cyber Essentials and GDPR security standards with hands-on implementation.
• Proficiency with Microsoft 365 and Azure.

Responsibilities

• Take ownership of customer technical queries and provide appropriate support.
• Travel to customer sites to investigate faults, implement fixes and complete maintenance activities.
• Manage incoming support tickets and requests through the Service Desk platform.
• Keep customers informed about progress and resolution times in accordance with SLAs.
• Escalate serious or business-critical incidents when required.
• Plan and manage daily priorities to ensure work is completed efficiently.
• Monitor customer systems and environments to ensure technology supports business requirements.
• Install, configure, test, maintain and repair IT equipment and software.
• Maintain clear records of technical activity, ticket updates and outstanding tasks.
• Deal with urgent incidents both remotely and on-site.

Skills

Customer focus

Problem solving

Strong communication

Tools

Microsoft 365

Azure

Intune

RMM

Job description

Emplyfy is seeking an experienced Technical Support Engineer to deliver dependable hands-on technical support across customer locations. You will own technical queries, troubleshoot across a broad IT environment and maintain high service levels.

Travel to client sites, manage tickets via the Service Desk, document activities and collaborate with external suppliers to resolve issues efficiently. A strong focus on Cyber Essentials, GDPR, Microsoft 365 and Azure is essential.