Travel Operations Coordinator

Disney; City of Westminster; On-site; GBP 30,000 - 40,000; Full time

Job summary

A global entertainment company in the UK is seeking an Operations Coordinator to support the growth of the travel division. Responsibilities include providing operational support, resolving guest issues, managing post-reservation tasks, and collaborating with internal teams. The ideal candidate will have experience in travel operations and excellent communication skills. Benefits include medical insurance, annual leave, and discounts on Disney products.

Benefits

25 days annual leave

Private medical insurance and dental care

Complimentary park entry

Discounts on Disney products

Excellent parental leave

Qualifications

• Strong administrative experience with excellent attention to detail.
• Experience in travel operations, travel agency, or hotel operations.
• Familiarity with travel reservation systems preferred.
• Ability to manage multiple tasks in a fast-paced, high-volume environment.

Responsibilities

• Provide daily operational support for Disney's internal Sales and Guest Care teams.
• Investigate and resolve guest issues and complaints.
• Manage post-reservation and pre-departure issues efficiently.
• Generate reports using in-house systems.

Skills

Strong communication skills

Analytical skills

Cultural sensitivity

Attention to detail

Problem-solving skills

Job description

We're excited to offer a permanent opportunity to join our skilled team supporting Disney guests travelling to our Parks or on our Cruise ships. We're looking for individuals with travel industry operations experience and a passion NSW **(NOTE: the original text continues)** and creating exceptional guest experiences across our Parks and Cruise Line offerings. Strong communication skills-both written and verbal-are essential. As an Operations Coordinator, you'll support the growth of the Walt Disney Travel Company (WDTC) by providing operational support and contributing to key projects and initiatives. You'll primarily work onsite at our Hammersmith office (4 days/week), with flexibility to work from home one صلى day per week.

Responsibilities

• Provide daily operational support for Disney's internal Sales and Guest Care teams.
• Respond promptly and accurately to information requests.
• Investigate and resolve guest issues and complaints in line with internal policies and legal guidelines, collaborating with the Guest Communications team.
• Manage post-reservation, pre-departure, and in-resort issues efficiently.
• Support resolution of payment and credit card issues.
• Triage and manage operations in-boxes for transport-inclusive and hotel/ticket packages.
• Conduct quality control for International bookings, liaising with the Tour Operator Team.
• Coordinate booking amendments, including major schedule changes across flights, trains, and self‑drive packages.
• Support credit control to ensure timely payments.
• Monitor hotel refurbishments and ensure guests and internal teams aregradation information.
• Generate reports using in-house systems to support cross-functional decisions.
• Create training materials for new products and offerings.
• Collaborate with external partners to maintain bookings and resolve issues.

Qualifications

• Strong administrative experience with excellent attention to$(nb). detail (essential).
• Experience in travel operations, travel agency or hotel operations.
\ инт. разоб.
• Familiarity with travel reservation systems (preferred).
• Background in the travel industry is essential - any experience with Disney Parks and Resorts is an advantage.
• Ability to manage multiple tasks in a fast‑paced, high‑volume environment.
• Strong verbal and written communication skills.
• Willingness to learn new systems (in‑house and third‑party).
• Cultural sensitivity and ability to work with international teams and guests.
• Commitment to high levels of guest service.
• Analytical and problem‑solving skills.
• The Walt Disney Company is an Equal Opportunity Employer. We are committed to building a diverse and inclusive team that reflects our audiences and fosters belonging.
• We provide reasonable accommodations for individuals with disabilities throughout the application and employment process. Please contact us to request support.

Benefits

• 25 days annual leave.
• Private medical insurance and dental care.
• Complimentary park entry for you, family, and friends.
• Discounts on Disney products, resort food & beverage, and ticketing.
• Excellent parental and guardian leave.
• Access to Employee Resource Groups: WOMEN @ Disney, Disney DIVERSITY, Disney PRIDE, ENABLED, and TRUST (Mental Health & Wellbeing).