Travel Customer Service

Remotetravelcareers; Remote; GBP 40,000 - 60,000; Full time

Job summary

A remote travel service provider in the UK is looking for a Travel Customer Service representative. This role involves assisting customers with flight, hotel, and transportation bookings and providing friendly support through various communication channels. Strong communication and customer service skills are essential, along with the ability to stay organized. Previous experience is a plus but not mandatory. This position can be either full-time or part-time, allowing flexibility in work hours.

Qualifications

• Strong communication skills to assist and guide customers.
• Ability to use online booking systems effectively.
• Organizational skills to manage multiple tasks.

Responsibilities

• Assist customers with booking flights, hotels, and transportation.
• Provide support through phone, email, or chat.
• Answer basic travel questions and confirm reservation details.
• Update reservations and support daily travel service tasks.

Skills

Communication skills

Customer service skills

Detail-oriented

Computer proficiency

Job description

We are seeking a remote Travel Customer Service representative to support clients with booking and general travel questions. You’ll ensure customers receive fast, clear, and friendly assistance, all while working remotely.

Responsibilities

• Assist customers with booking flights, hotels, and transportation.
• Provide clear and friendly support through phone, email, or chat.
• Answer basic travel questions and guide customers to the right options.
• Update reservations and confirm details for accuracy.
• Support the team with day-to-day travel service tasks.

Qualifications

• Strong communication and customer service skills.
• Comfortable using computers and online booking systems.
• Ability to stay organized and pay attention to detail.
• Friendly, helpful, and patient with customers.
• Previous experience in customer service or hospitality is a plus, but not required.

Job Type: Remote — Full-time or Part-time