Travel Customer Representative - Remote

Prestige Travel Agency by Mich; Remote; GBP 20,000 - 30,000; Full time

Job summary

A travel agency is seeking a Travel Customer Representative to support clients throughout their travel journey. This position involves answering inquiries, managing bookings, and ensuring client satisfaction while delivering exceptional service. The ideal candidate is organized, proactive, and has a strong customer service background, preferably in travel. This role offers 100% remote work, flexible scheduling, and travel-related perks and discounts.

Benefits

100% remote work

Opportunities to grow within the agency

Travel perks and exclusive industry discounts

Supportive team environment with ongoing training

Qualifications

• Strong customer service experience, preferably in travel or hospitality.
• Proficient with booking platforms and systems.
• Passion for travel and helping others plan unforgettable experiences.

Responsibilities

• Respond to client inquiries via email, phone, and messaging platforms.
• Assist with travel bookings, changes, cancellations, and special requests.
• Provide accurate information about destinations and agency policies.
• Follow up with clients to confirm trip details.
• Handle concerns or complaints with empathy.

Skills

Excellent verbal and written communication skills

Strong customer service experience

Organized and dependable

Proactive with high attention to detail

Comfortable with technology

Job description

About the job Travel customer representative

As a Travel Customer Representative, you will play a key role in supporting our clients throughout their travel journey from the moment they book to the moment they return home. You will assist with inquiries, resolve issues, provide booking updates, and ensure that every interaction reflects our commitment to exceptional service.

Key Responsibilities

• Respond promptly and professionally to client inquiries via email, phone, and messaging platforms.
• Assist with travel bookings, changes, cancellations, and special requests.
• Provide accurate information about destinations, travel documents, and agency policies.
• Follow up with clients to confirm trip details and satisfaction.
• Handle concerns or complaints with empathy and problem-solving skills.

Ideal Candidate

• Excellent verbal and written communication skills.
• Strong customer service experience (preferably in travel or hospitality).
• Organized, dependable, and proactive with a high attention to detail.
• Comfortable with technology and quick to learn booking platforms and systems.
• Passion for travel and helping others plan unforgettable experiences.

Perks

• 100% remote work with flexible scheduling.
• Opportunities to growth within the agency.
• Travel perks and exclusive industry discounts.
• Supportive team environment with ongoing training.

If you're enthusiastic about travel and love creating memorable experiences for others, wed love to hear from you. Apply today and start your journey with Prestige Travel Agency by Mich!