Travel customer representative

Getaway Travel Agency; Remote; GBP 60,000 - 80,000; Full time

Job summary

A dynamic travel agency in the UK seeks a Travel Customer Representative to support clients from booking through post-travel. This role involves assisting with inquiries, resolving issues, and providing updates ensuring a high level of service. Ideal candidates possess strong communication and customer service skills, are organized, and have a passion for travel. The position offers 100% remote work, flexible scheduling, and growth opportunities within the agency.

Benefits

100% remote work

Flexible scheduling

Travel perks

Supportive training environment

Qualifications

• Strong communication skills are essential for managing client interactions.
• Experience in customer service, particularly in travel or hospitality is advantageous.
• Attention to detail and organization are vital for handling travel arrangements.

Responsibilities

• Respond to client inquiries through various communication channels.
• Assist with bookings, changes, and cancellations.
• Provide up-to-date information about travel policies and documents.
• Follow up with clients to ensure satisfaction.
• Resolve complaints with empathy and effective problem-solving.

Skills

Verbal and written communication skills

Customer service experience

Organizational skills

Attention to detail

Technological proficiency

Job description

About the job Travel customer representative

As a Travel Customer Representative, you will play a key role in supporting our clients throughout their travel journey from the moment they book to the moment they return home. You will assist with inquiries, resolve issues, provide booking updates, and ensure that every interaction reflects our commitment to exceptional service.

Key Responsibilities

• Respond promptly and professionally to client inquiries via email, phone, and messaging platforms.
• Assist with travel bookings, changes, cancellations, and special requests.
• Provide accurate information about destinations, travel documents, and agency policies.
• Follow up with clients to confirm trip details and satisfaction.
• Handle concerns or complaints with empathy and problem‑solving skills.

Ideal Candidate

• Excellent verbal and written communication skills.
• Strong customer service experience (preferably in travel or hospitality).
• Organized, dependable, and proactive with a high attention to detail.
• Comfortable with technology and quick to learn booking platforms and systems.
• Passion for travel and helping others plan unforgettable experiences.

Perks

• 100% remote work with flexible scheduling.
• Opportunities for growth within the agency.
• Travel perks and exclusive industry discounts.
• Supportive team environment with ongoing training.

If you're enthusiastic about travel and love creating memorable experiences for others, wed love to hear from you. Apply today and start your journey with Getaway Travel Agency USA!