Travel Customer Experience Representative

Prestige Travel Agency by Mich; Remote; GBP 60,000 - 80,000; Full time

Job summary

A leading travel agency in the United Kingdom is seeking a Travel Customer Experience Representative to support clients throughout their travel journey. The role involves responding to inquiries, assisting with bookings, and resolving customer concerns in a remote environment. Ideal candidates will have strong communication skills and a passion for travel. This position offers flexible work, career growth opportunities, and travel perks, providing a collaborative team environment.

Benefits

Fully remote, flexible work environment

Career growth opportunities

Travel perks and industry discounts

Training and ongoing support

Qualifications

• Customer service experience required; travel or hospitality experience preferred.
• Comfortable with technology and learning booking systems and CRM tools.
• Ability to work independently in a remote setting.

Responsibilities

• Respond to customer inquiries via phone, email, and messaging platforms.
• Assist clients with travel bookings, modifications, cancellations, and special requests.
• Resolve customer concerns with empathy and effective problem-solving.

Skills

Excellent written and verbal communication skills

Customer service experience

Strong organizational skills

Comfortable with technology

Passion for travel

Job description

Travel Customer Experience Representative (Remote)

Prestige Travel Agency by Mich USA is seeking aTravel Customer Experience Representativeto support clients throughout their travel journey, from booking through post-trip follow-up. This role is ideal for someone passionate about travel, customer service, and delivering high-quality experiences in a remote environment.

Key Responsibilities

• Respond to customer inquiries via phone, email, and messaging platforms in a timely and professional manner.
• Assist clients with travel bookings, modifications, cancellations, and special requests.
• Provide accurate information on destinations, travel requirements, and agency policies.
• Follow up with clients to confirm itineraries and satisfaction.
• Resolve customer concerns with empathy and effective problem-solving.
• Maintain accurate client and booking records.

Qualifications

• Excellent written and verbal communication skills.
• Customer service experience required; travel or hospitality experience preferred.
• Strong organizational skills and attention to detail.
• Comfortable with technology and learning booking systems and CRM tools.
• Ability to work independently in a remote setting.
• Passion for travel and client-focused service.

What We Offer

• Fully remote, flexible work environment.
• Career grow opportunities within the agency.
• Travel perks and industry discounts.
• Training and ongoing support from a collaborative team.

Equal Opportunity Statement

Prestige Travel Agency by MichUSA is an Equal Opportunity Employer and values diversity in the workplace.