Travel Administrator: Precision & Client Experience

Contract Personnel Ltd; Norwich; On-site; GBP 27,000 - 28,000; Full time

Benefits offered by this job

Discretionary bonus

Job summary

Contract Personnel Ltd is recruiting a Travel Agency Administrator in Norwich. This full-time role runs Monday to Friday, 08:30–17:00, handling travel arrangements, documentation and client communications to ensure smooth journeys.

The successful candidate will deliver high-quality service, maintain records and coordinate with suppliers, under guidance and with training provided. A discretionary bonus may be awarded based on performance.

Qualifications

• Organised and detail oriented with a focus on accuracy.
• Calm and reliable under pressure, with professional customer communication.
• Experience in travel, administration or customer service is advantageous.

Responsibilities

• Provide consistently high level of customer service.
• Prepare and issue travel documentation accurately.
• Coordinate flights, transfers and accommodation.
• Respond to customer enquiries by phone, email and social media.
• Maintain up-to-date client records and monitor payments.
• Liaise with suppliers to confirm arrangements and resolve queries.
• Support internal teams to ensure bookings run smoothly from start to finish.

Skills

Highly organized

Attention to detail

Calm under pressure

Customer-focused

Professional communication

Team player

Problem solving

Microsoft Office

Tools

Microsoft Office

Job description

Contract Personnel Ltd is recruiting a Travel Agency Administrator in Norwich. This full-time role runs Monday to Friday, 08:30–17:00, handling travel arrangements, documentation and client communications to ensure smooth journeys.

The successful candidate will deliver high-quality service, maintain records and coordinate with suppliers, under guidance and with training provided. A discretionary bonus may be awarded based on performance.