Travel Agency Administrator

Contract Personnel Ltd; Norwich; On-site; GBP 27,000 - 28,000; Full time

Benefits offered by this job

Discretionary bonus

Job summary

Contract Personnel Ltd is recruiting a Travel Agency Administrator in Norwich. This full-time role runs Monday to Friday, 08:30–17:00, handling travel arrangements, documentation and client communications to ensure smooth journeys.

The successful candidate will deliver high-quality service, maintain records and coordinate with suppliers, under guidance and with training provided. A discretionary bonus may be awarded based on performance.

Qualifications

• Organised and detail oriented with a focus on accuracy.
• Calm and reliable under pressure, with professional customer communication.
• Experience in travel, administration or customer service is advantageous.

Responsibilities

• Provide consistently high level of customer service.
• Prepare and issue travel documentation accurately.
• Coordinate flights, transfers and accommodation.
• Respond to customer enquiries by phone, email and social media.
• Maintain up-to-date client records and monitor payments.
• Liaise with suppliers to confirm arrangements and resolve queries.
• Support internal teams to ensure bookings run smoothly from start to finish.

Skills

Highly organized

Attention to detail

Calm under pressure

Customer-focused

Professional communication

Team player

Problem solving

Microsoft Office

Tools

Microsoft Office

Job description

Travel Agency Administrator

Norwich, Norfolk | Full-time | £26,600 - £27,600 per annum + discretionary bonus

Are you highly organised, detail-focused and passionate about delivering excellent customer service?

We're recruiting for a Travel Agency Administrator to join a specialist tour operator offering bespoke worldwide travel experiences to a discerning client base.

This is a varied and rewarding role where attention to detail really matters. You'll be responsible for ensuring clients receive a seamless experience before, during and after their travels, coordinating arrangements and making sure every detail is handled accurately and professionally.

This is not a sales role - it's an opportunity for someone who takes genuine pride in providing outstanding service, keeping things organised and getting the details right.

The Role

Monday to Friday, 08:30am to 5pm

Your responsibilities will include:

• Providing a consistently high level of customer service
• Preparing and issuing accurate travel documentation
• Coordinating flights, transfers and accommodation
• Responding to customer enquiries via phone, email and social media
• Maintaining accurate and up-to-date client records
• Monitoring and processing payments
• Liaising with suppliers to confirm arrangements and resolve queries
• Supporting internal teams to ensure bookings run smoothly from start to finish

About You

We're looking for someone who is:

• Highly organised with excellent attention to detail
• Calm, reliable and able to work effectively under pressure
• Professional and confident when communicating with customers and suppliers
• Comfortable managing multiple tasks and prioritising workloads
• Confident using Microsoft Office and a range of computer systems
• A good problem solver with sound judgement
• Naturally customer-focused and committed to high standards
• A positive team player who takes pride in doing a job well

Previous experience within travel, administration, customer service or a similar environment would be advantageous, although industry experience is not essential. Full training will be provided to the right candidate.

If you're someone who takes pride in getting things right, enjoys looking after customers and thrives in a role where accuracy, organisation and service really matter, we'd love to hear from you.