Travel Agency Administrator

Contract Personnel Limited; Norwich; On-site; GBP 33,000 - 34,000; Full time

Benefits offered by this job

Discretionary bonus

Job summary

Contract Personnel Limited is hiring a Travel Agency Administrator in Norwich to deliver excellent customer service, coordinate travel arrangements, and issue precise documentation. This full-time role supports clients before, during, and after travel, ensuring smooth bookings with attention to detail.

The role requires accuracy, organisation, and a positive team approach, with training provided to the right candidate. No sales focus is involved.

Qualifications

• Highly organized with excellent attention to detail.
• Calm, reliable and able to work effectively under pressure.
• Professional and confident when communicating with customers and suppliers.
• Comfortable managing multiple tasks and prioritising workloads.
• Confident using Microsoft Office and a range of computer systems.
• A good problem solver with sound judgement.

Responsibilities

• Providing a consistently high level of customer service.
• Preparing and issuing accurate travel documentation.
• Coordinating flights, transfers and accommodation.
• Responding to customer enquiries via phone, email and social media.
• Maintaining accurate and up-to-date client records.
• Monitoring and processing payments.
• Liaising with suppliers to confirm arrangements and resolve queries.
• Supporting internal teams to ensure bookings run smoothly from start to finish.

Skills

Highly organized

Attention to detail

Customer service skills

Communication skills

Multitasking

Proficient in MS Office

Education

Tools

Microsoft Office

Job description

Travel Agency Administrator

Norwich, Norfolk | Full-time | £26,600 – £27,600 per annum + discretionary bonus

Are you highly organised, detail-focused and passionate about delivering excellent customer service?

We’re recruiting for a Travel Agency Administrator to join a specialist tour operator offering bespoke worldwide travel experiences to a discerning client base.

This is a varied and rewarding role where attention to detail really matters. You’ll be responsible for ensuring clients receive a seamless experience before, during and after their travels, coordinating arrangements and making sure every detail is handled accurately and professionally.

This is not a sales role – it’s an opportunity for someone who takes genuine pride in providing outstanding service, keeping things organised and getting the details right.

The Role

Monday to Friday, 08:30am to 5pm

• Providing a consistently high level of customer service
• Preparing and issuing accurate travel documentation
• Coordinating flights, transfers and accommodation
• Responding to customer enquiries via phone, email and social media
• Maintaining accurate and up-to-date client records
• Monitoring and processing payments
• Liaising with suppliers to confirm arrangements and resolve queries
• Supporting internal teams to ensure bookings run smoothly from start to finish

About You

• Highly organised with excellent attention to detail
• Calm, reliable and able to work effectively under pressure
• Professional and confident when communicating with customers and suppliers
• Comfortable managing multiple tasks and prioritising workloads
• Confident using Microsoft Office and a range of computer systems
• A good problem solver with sound judgement
• Naturally customer-focused and committed to high standards
• A positive team player who takes pride in doing a job well

Previous experience within travel, administration, customer service or a similar environment would be advantageous, although industry experience is not essential. Full training will be provided to the right candidate.

If you’re someone who takes pride in getting things right, enjoys looking after customers and thrives in a role where accuracy, organisation and service really matter, we’d love to hear from you.