Travel Coordinator

Cottrell Moore Ltd; Norwich; On-site; GBP 27,000 - 28,000; Full time

Benefits offered by this job

Competitive salary

Discretionary company bonus scheme

Company pension

Non-Contractual Company Bonus Scheme

Paycare health benefits scheme

Free on-site parking

A supportive, professional working env

Job summary

Cottrell Moore Ltd in Norwich is seeking a Travel Coordinator to join a specialist tour operator delivering high quality, bespoke worldwide fishing and shooting holidays to a discerning client base.

You will handle flights, transfers and accommodation, issue travel documents, and respond to enquiries by phone, email and social media, maintaining accuracy and customer focus.

Qualifications

• Organised individual with excellent attention to detail.
• Professional and polite, with strong written and verbal communication skills.
• Comfortable managing multiple tasks and prioritising effectively.
• Proficient in computer systems, processes and Microsoft Office tools.
• Works well within a team, builds positive relationships and takes pride in doing a job well done.

Responsibilities

• Delivering consistently high levels of customer service.
• Managing holiday arrangements including flights, transfers and accommodation.
• Issuing accurate travel documentation.
• Handling customer enquiries via phone, email and social media.
• Maintaining accurate and up to date client records.
• Monitoring and processing payments.
• Liaising with suppliers to confirm arrangements and resolve queries.
• Supporting internal teams to ensure smooth delivery of each booking.

Skills

Organised

Attention to detail

Written & verbal communication

Multi-tasking

Microsoft Office

Team player

Tools

Microsoft Office

Job description

Travel Coordinator

Location: Office based in Norwich, Norfolk

Hours: Monday – Friday, 8:30am – 5pm

Salary: £26,600 to £27,600 per annum (Plus Company Bonus Scheme)

This is an exciting opportunity for a Travel Coordinator to join a specialist tour operator delivering high quality, bespoke worldwide fishing and shooting holidays to a discerning client base.

As Travel Coordinator you will deliver a high level of service by maintaining a detail-driven and customer-focused approach. You will play a key part in supporting clients before, during, and after travel, ensuring every arrangement is handled accurately and professionally.

This is not a sales role. It is about precision, care and consistently delivering excellent service. We are looking for someone who has a natural eye for detail and a strong sense of personal standards. Someone organised, calm under pressure and genuinely invested in looking after customers and colleagues alike.

Desired Skills and Experience

• Organised individual with excellent attention to detail
• Professional and polite, with strong written and verbal communication skills
• Comfortable managing multiple tasks and prioritising effectively
• Proficient in computer systems, processes and Microsoft Office tools
• Works well within a team, builds positive relationships and takes pride in doing a job well done.

Key Responsibilities

• Delivering consistently high levels of customer service
• Managing holiday arrangements including flights, transfers and accommodation
• Issuing accurate travel documentation
• Handling customer enquiries via phone, email and social media
• Maintaining accurate and up to date client records
• Monitoring and processing payments
• Liaising with suppliers to confirm arrangements and resolve queries
• Supporting internal teams to ensure smooth delivery of each booking

Benefits

• Competitive salary, reviewed after successful probation
• Discretionary company bonus scheme
• Company pension
• Non-Contractual Company Bonus Scheme
• Paycare health benefits scheme including 24/7 GP access
• Free on-site parking
• A supportive, professional working environment

If you take pride in high standards and want to be part of a well-respected, growing company that genuinely values its people and the service it delivers, we would love to hear from you