Travel Coordinator

Cottrell Moore Ltd; Broadland; On-site; GBP 27,000 - 28,000; Full time

Benefits offered by this job

Company bonus scheme

Pension

Health benefits scheme

On-site parking

Supportive working environment

Job summary

Cottrell Moore Ltd in Norwich is seeking a Travel Coordinator to deliver high-quality, bespoke worldwide holidays for a discerning client base.

You will handle bookings, flights, transfers and accommodation with meticulous attention to detail, maintaining client records and ensuring accurate documentation while providing excellent customer service. This is an office-based role with regular hours and a contributory bonus scheme.

Qualifications

• Organised with excellent attention to detail.
• Professional and polite with strong communication skills.
• Able to manage multiple tasks and prioritise effectively.
• Proficient in computer systems, processes and Microsoft Office tools.
• Team player who takes pride in doing a job well.

Responsibilities

• Deliver consistently high levels of customer service.
• Manage holiday arrangements including flights, transfers and accommodation.
• Issue accurate travel documentation.
• Handle customer enquiries via phone, email and social media; maintain client records.
• Monitor and process payments, liaise with suppliers to confirm arrangements and resolve queries.
• Support internal teams to ensure smooth delivery of each booking.

Skills

Attention to detail

Written & verbal communication

Multi-tasking

Office software

Job description

Travel Coordinator

Location: Office based in Norwich, Norfolk

Hours: Monday - Friday, 8:30am - 5pm

Salary: £26,600 to £27,600 per annum (Plus Company Bonus Scheme)

This is an exciting opportunity for a Travel Coordinator to join a specialist tour operator delivering high quality, bespoke worldwide fishing and shooting holidays to a discerning client base.

As Travel Coordinator you will deliver a high level of service by maintaining a detail-driven and customer-focused approach. You will play a key part in supporting clients before, during, and after travel, ensuring every arrangement is handled accurately and professionally.

This is not a sales role. It is about precision, care and consistently delivering excellent service. We are looking for someone who has a natural eye for detail and a strong sense of personal standards. Someone organised, calm under pressure and genuinely invested in looking after customers and colleagues alike.

Desired Skills and Experience:

• Organised individual with excellent attention to detail
• Professional and polite, with strong written and verbal communication skills
• Comfortable managing multiple tasks and prioritising effectively
• Proficient in computer systems, processes and Microsoft Office tools
• Works well within a team, builds positive relationships and takes pride in doing a job well done.

Key Responsibilities:

• Delivering consistently high levels of customer service
• Managing holiday arrangements including flights, transfers and accommodation
• Issuing accurate travel documentation
• Handling customer enquiries via phone, email and social mediaMaintaining accurate and up to date client records
• Monitoring and processing payments
• Liaising with suppliers to confirm arrangements and resolve queries
• Supporting internal teams to ensure smooth delivery of each booking

Benefits:

• Competitive salary, reviewed after successful probation
• Discretionary company bonus scheme
• Company pension
• Non-Contractual Company Bonus Scheme
• Paycare health benefits scheme including 24/7 GP access
• Free on-site parking
• A supportive, professional working environment

If you take pride in high standards and want to be part of a well-respected, growing company that genuinely values its people and the service it delivers, we would love to hear from you