Travel Consultant / Administration Assistant

March Personnel; Molesey; On-site; GBP 21,000 - 26,000; Full time

Job summary

March Personnel is seeking a friendly Travel Consultant / Administration Assistant based in East Molesey. You will help clients plan personalised travel experiences, handle reservations and provide high-quality customer service.

The role includes general administration and phone work, with a mix of office-based duties and occasional home-working after training. The position is full-time, Monday to Friday, and office-based at start with potential flexibility.

Qualifications

• Proven ability to deliver high-quality customer service.
• Strong communication and interpersonal skills.
• Excellent organisational ability and accuracy.
• Confident with telephone enquiries and client interactions.
• Friendly, professional and personable approach.
• Able to work well in a team environment.
• Experience in travel, hospitality or reservations is advantageous.

Responsibilities

• Assist clients with travel arrangements and reservations.
• Provide personalised advice and support based on travel requirements.
• Handle customer enquiries by telephone and other channels.
• Maintain accurate booking and customer records.
• Provide general administrative support to the team.
• Coordinate travel arrangements and ensure details are up to date.
• Deliver a professional and personalised customer service experience.

Skills

Excellent customer service

Communication skills

Organisational skills

Attention to detail

Telephone handling

Teamwork

Travel/hospitality experience

Job description

Travel Consultant / Administration Assistant

Location: East Molesey

Salary: Competitive

Duration: Permanent

Hours: Full-Time, Monday-Friday

Summary

Our client are looking for a friendly, organised and customer-focused Travel Consultant / Administration Assistant to join their team. You will be responsible for helping clients plan and arrange personalised travel experiences, handling reservations and providing a high level of customer service. The role will also involve general administration and telephone calls, with regular interaction with clients to understand their requirements and ensure their travel arrangements run smoothly. The role will be fully office-based initially, with some flexibility to work from home occasionally once training has been completed.

Responsibilities

• Assist clients with travel arrangements and reservations.
• Provide personalised advice and support based on individual travel requirements.
• Handle customer enquiries by telephone and other communication channels.
• Maintain accurate booking and customer records.
• Provide general administrative support to the team.
• Coordinate travel arrangements and ensure details are accurate and up to date.
• Deliver a professional and personalised customer service experience.

Key competencies

• Excellent customer service and communication skills.
• Strong organisational and administrative abilities.
• Good attention to detail and the ability to manage multiple tasks.
• Confident handling telephone calls and customer enquiries.
• A friendly, professional and personable approach.
• Ability to work effectively as part of a team.
• Previous experience in travel, hospitality or reservations would be advantageous.

Due to the large volume of applications we receive for each position we will only be able to respond to applications received with the relevant skills. Should you not hear from us within a week, unfortunately on this occasion your application has been unsuccessful.

March Recruitment is an equal opportunities employer and complies with all relevant UK legislation. Please note that by applying for this vacancy you accept March Recruitment's Privacy Policy and GDPR Policy which can be found on our website and therefore give us consent to contact you.

Consultant - Danielle Godbold