Travel Reservations & Admin Specialist

RGIT Australia; Northwood; On-site; GBP 24,000 - 32,000; Full time

Benefits offered by this job

Vitality Health Insurance

Staff discounts on holidays

Educational visit to Lapland

Supportive and friendly working环境

Job summary

Canterbury Travel is seeking a Reservations & Administration Consultant to join our team in Northwood. The role focuses on delivering exceptional customer service while ensuring accurate reservation records and smooth administrative support for bookings.

You will manage enquiries, process bookings, prepare quotations in our TProfile system, and respond to customers and travel agents promptly in a fast-paced office environment.

Qualifications

• Experience in customer service or travel industry is desirable.
• Ability to manage multiple tasks with high accuracy.
• Good IT literacy and quick learner of new systems.
• Proactive, independent worker with strong communication.
• Friendly, professional and adaptable in a fast-paced office.

Responsibilities

• Manage customer reservations from enquiry to booking with accurate records.
• Process new bookings and prepare quotations in TProfile.
• Respond to customer and travel agent enquiries by phone and email.
• Monitor feedback and ensure timely responses to enquiries.
• Assist with general office administration and daily reservations operations.

Skills

Customer service

Organisational skills

Attention to detail

IT skills

Problem-solving

Teamwork

Tools

TProfile reservation system

Job description

Canterbury Travel is seeking a Reservations & Administration Consultant to join our team in Northwood. The role focuses on delivering exceptional customer service while ensuring accurate reservation records and smooth administrative support for bookings.

You will manage enquiries, process bookings, prepare quotations in our TProfile system, and respond to customers and travel agents promptly in a fast-paced office environment.