Trauma-Informed Support Worker

Riverside-12e5e24d; London Borough of Lambeth; On-site; GBP 25,000 - 31,000; Full time

Benefits offered by this job

Competitive pay

25 days holidays plus bank holidays

Investment in learning and development

Wide range of benefits

Job summary

Riverside is seeking a Support Worker to join our team at Riverside Hostel, Brixton, London. You will assist customers with employability, budgeting, benefits and moving toward a permanent home, while maintaining thorough records.

A resilient, empathetic team player is essential for this rewarding role. The position features a permanent contract, 37.5 hours per week, a 6-week rolling rota with early/late shifts and alternating weekends.

Qualifications

• Experience of working with vulnerable people.
• Experience delivering structured support and risk management.
• Be a team player with a caring, empathetic nature with a resilient, can-do attitude.
• Understanding of supporting vulnerable people – this could include having your own lived experience of homelessness or drug or alcohol addiction.

Responsibilities

• Lead on co-producing bespoke support and move-on plans, involving key stakeholders where appropriate.
• Organising and carrying out regular planned reviews of support and risk plans, or following an incident/change in a customer’s circumstances.
• Engaging customers to meet agreed outcomes and develop life skills.
• Assisting customers with day-to-day support and tenancy-related matters.
• Identifying and promoting opportunities for employment, education and training and supporting customers to remove barriers to accessing these opportunities.
• Signposting customers to appropriate external support services, including interventions such as food banks and other community resources.
• Supporting customers to be ‘tenancy ready’ to enable successful move on.
• Supporting customers to be financially independent through budgeting plans and maximising income.
• Supporting and monitoring customers’ healthcare needs, ensuring appropriate contact with healthcare professionals.
• Empowering customers to move towards self-management of their medication by following the medication procedure.
• Leading on support initiatives including Group Work.
• Ensure the safety of our customers by following local safeguarding procedures, recognizing and acting on any significant risk, and escalating appropriately.
• Record and update clear, factual, accurate, strengths based customer information on the local or appropriate digital platform.

Skills

Vulnerable people

Structured support

Risk management

Team player

Empathetic

Lived experience homelessness

Flexible hours

Job description

Riverside is seeking a Support Worker to join our team at Riverside Hostel, Brixton, London. You will assist customers with employability, budgeting, benefits and moving toward a permanent home, while maintaining thorough records.

A resilient, empathetic team player is essential for this rewarding role. The position features a permanent contract, 37.5 hours per week, a 6-week rolling rota with early/late shifts and alternating weekends.