Support Worker

Riverside; Greater London; On-site; GBP 25,000 - 31,000; Full time

Benefits offered by this job

Competitive pay

25 days holidays + bank holidays

Generous pension

Learning & development opportunities

Job summary

Riverside Hostel Brixton is seeking a dedicated Support Worker to help customers rebuild their lives by providing practical and emotional support, connecting them with employability coaches and benefits services, and assisting with money management and housing moves.

You will record all activity, work as part of a team, be resilient and empathetic, and flexible about hours. The role involves lone working at times and can be challenging, yet highly rewarding.

Qualifications

• Experience of working with vulnerable people.
• Experience of delivering structured support and risk management.
• Team player with a caring and empathetic nature with a resilient, can-do attitude.
• Understanding of supporting vulnerable people including lived experience of homelessness or drug/alcohol addiction.
• Ability to work flexible hours, including lone working.

Responsibilities

• Provide support to customers in a variety of ways, connecting them with employability coaches and other support services.
• Assist with money management, benefits sign-ups or housing moves.
• Keep records of all activities and admin tasks.
• Work as part of a team, remaining resilient and empathetic even in challenging situations.

Skills

Experience with vulnerable people

Structured support delivery

Risk management

Empathy and teamwork

Flexible hours

Lone working

Job description

Job Description

Job Title: Support Worker

Contract Type: Permanent

Salary: £28,031.56 per annum

Working Hours: 37.5 hours per week

Working Pattern: 6-week rolling rota with Early and Late shifts, alternating weekends on and off.

Location: Riverside Hostel, 46 Acre Lane, Brixton London SW2 5SP

Please note that whilst we will accept applications on the basis of any form of valid legal permission to work in the UK, we will be surrendering the Riverside Sponsorship licence, so for the avoidance of doubt, we are unable to apply for any further sponsorships whether on behalf of existing colleagues or candidates.

The difference you will make as a Support Worker

You will be working from one of our supported services providing support to our customers in a variety of ways. For example, connecting them with employability coaches and other support agencies, helping them manage their money, signing up for benefits or to move on to a more permanent home.

It will be your job to help boost their confidence and support them on their journey as they rebuild their lives. Through all of this you will need to keep records of everything, so there is some admin to do. At times this role is tough, but most of the time it can be incredibly rewarding. You will need to be resilient, empathetic, and able to leave your work at work and not take it home with you.

About You

We are looking for someone with:

• Experience of working with vulnerable people
• Experience of delivering structured support and risk management
• To be a team player with a caring and empathetic nature with a resilient, can-do attitude, able to work as part of a team
• An understanding of supporting vulnerable people – this could include having your own lived experience of homelessness or drug or alcohol addiction.
• Ability to work flexible hours to meet customer and business needs, which may not include normal office hours and may include lone working

Why Riverside?

At Riverside, we’re a housing association with a difference – enhancing the everyday for all our customers. For 90 years, we’ve been revitalising neighbourhoods and supporting communities by providing the homes they need to live full, fulfilling and rewarding lives.

We have a portfolio of over 75,000 affordable residential and retirement homes across the UK. Our work ranges from homelessness services to social care, employment support to retirement living, and we need the best people on board to help us.

Working With Us, You’ll Enjoy

• Competitive pay & generous pension
• 25 days holidays plus bank holidays
• Investment in your learning, personal development and technology
• A wide range of benefits

Diversity And Inclusion At Riverside

We are inclusive. At Riverside, we value diversity in all its forms. We foster a workplace where all individuals are respected, empowered, and heard. Our commitment to inclusivity drives our success and enriches the lives of our customers and colleagues.

Riverside is a Disability Confident Employer and operates a Guaranteed Interview Scheme for any applicant who declares they have a disability. If the applicant meets the minimum requirements for the role (as set out in the role profile and/or person specification) they will be guaranteed an interview.

Role Profile

Support customers

We Use Psychologically Informed Approaches And Trauma Informed Care Principles To Support Our Customers To Develop New Ways Of Thinking And To Make Steps Towards Independence, By

• Leading on Co-producing bespoke support and move-on plans, involving key stakeholders (e.g. family/other support