Transport Operations Manager

Found Consultancy; England; On-site; GBP 46,000 - 55,000; Full time

Job summary

A leading logistics firm in the United Kingdom is searching for an experienced Transport Operations Manager to oversee multiple client contracts and ensure key performance indicators are met. Your role will include customer management, financial performance accountability, and fleet operations oversight. Strong leadership skills paired with a background in supply chain logistics and FMCG expertise are essential. This full-time, permanent position offers significant responsibilities within a dynamic organizational structure.

Qualifications

• Experience in supply chain logistics environment.
• Background in FMCG multi customer operation.
• Strong analytical and numerical skills.

Responsibilities

• Deliver high standard of customer service against targets.
• Ensure financial targets are met within the P&L.
• Manage driver performance and efficiency.
• Maintain fleet and vehicle compliance.
• Build productive relationships with regional customer sites.

Skills

Leadership

Customer Service

Financial Management

Analytical skills

P&L management

Tools

Power BI

Microsoft Excel

Job description

Transport Operations Manager

Salary: £55,000k

Type: Full time permanent

Location: North West - M6 - M62 - Warrington

Sector: Intermodal & UK Road - FMCG

This is an excellent opportunity to join a global organisation in a Transport Operations Manager appointment. You will have responsibility for several large client contracts ensuring all KPI's are achieved and be the main point of contact for your customers, providing support to UK road, Sea & Rail freight throughout the UK / European region.

Key Areas

• CPC qualification
• Leadership, People & fleet Management
• Customer Service / Client Management
• P&L - commercials - contract management - contract growth
• Data, Power BI, Optimization of assets

Key Responsibilities

• Customer Service – Responsible for the delivery of a high standard of Customer Service against agreed targets.
• Financial – Responsible for ensuring agreed targets are met within the P&L (overall revenue, logistics earnings / costings, client & team management).
• Driver Management – Effective performance management, coach & support.
• Manage MPG performance and driving efficiency records, implement improvement actions where required.
• Responsibility for your fleet WTD & Tachograph Infringements.
• Manage health & safety investigations.
• Monitor and review fleet ensuring vehicle maintenance is planned effectively.
• Customer – Develop and maintain productive relationships with regional customer sites and representatives. Ensure relevant KPI's are prepared and targets for performance reviews are met.
• Act as main point of contact on a national level to develop and exceed customer expectations.
• Sales maximisation – Responsible for continual sales maximisation by means of regular contact with all customers.
• Leadership & Management – Responsible for all aspects of L&M. Performance Management, coaching, mentoring, engagement, development & communication.
• Manage internal and external customer service against a standard set of KPIs & budgets.
• Adherence to all maintenance related activity working closely with the operations team to achieve full compliance.

Person Specification

• Previous experience of working within a supply chain logistics environment.
• Previous experience of FMCG multi customer operation.
• Good analytical and numerical skills.
• Good knowledge of Microsoft / Excel applications.