Transport Office Customer Service Coordinator

The Abbey; Stoke-on-Trent; On-site; GBP 15,000 - 21,000; Full time

Job summary

The Abbey is seeking a detail-conscious Customer Service Coordinator to support the transport office with administration and customer service tasks in a busy operation, ensuring queries are resolved promptly and deliveries are coordinated efficiently.

You will handle calls and emails from customers, liaise with drivers and depots, and ensure delivery information is accurately recorded and updated across relevant systems. A strong organisational mindset and teamwork are essential.

Qualifications

• Detailed conscious approach with strong customer service experience.
• Good organisational and communication abilities.
• Solid administrative experience and teamwork mindset.
• Clear, effective communicator at all levels.
• Transport sector exposure is advantageous.

Responsibilities

• Support Transport Office with day-to-day administrative duties.
• Answer calls and emails, handling queries professionally.
• Coordinate with depots and drivers for deliveries.
• Record consignments and delivery information accurately.
• Maintain transport records and update databases.
• Monitor deliveries and follow up on issues or delays.
• Provide general admin support to the Transport Office.

Skills

Detail-oriented

Customer service experience

Organisational skills

Communication skills

Administrative experience

Team player

Transport experience desirable

Job description

The Abbey is seeking a detail-conscious Customer Service Coordinator to support the transport office with administration and customer service tasks in a busy operation, ensuring queries are resolved promptly and deliveries are coordinated efficiently.

You will handle calls and emails from customers, liaise with drivers and depots, and ensure delivery information is accurately recorded and updated across relevant systems. A strong organisational mindset and teamwork are essential.