Client Services & Account Coordinator (Technical)

Abbeygate Search Ltd; United Kingdom; Remote; GBP 24,000 - 32,000; Full time

Job summary

Abbeygate Search Ltd is recruiting a Customer Service & Account Coordinator to join its technical services team in the UK. The role combines customer service, account coordination and detailed administration across a portfolio of clients, coordinating analysis and classification of materials from construction and site projects.

You will be organised, accurate and confident in dealing with customers, with strong data-management skills and the ability to keep multiple requests moving smoothly.

Qualifications

• Strong customer service and administrative skills.
• Highly organised with ability to manage several priorities.
• Excellent attention to detail.
• Comfortable communicating with customers by telephone and email.
• Proactive, dependable and capable of working independently.
• Confident using IT systems and learning new software.
• Keen to learn and develop knowledge of a technical subject.

Responsibilities

• Build strong relationships with a portfolio of key customers.
• Serve as main day-to-day contact for client enquiries.
• Respond to customers by telephone and email.
• Learn individual requirements of different accounts and ensure service is delivered.
• Provide regular updates on progress and any issues affecting delivery.
• Coordinate testing and classification of materials.
• Update customer, project, sample and testing information in internal systems.
• Prepare and process quotations, orders and account documentation.
• Assist with invoicing and other admin activities when required.
• Escalate technical or service-related concerns appropriately.

Skills

Customer service

Administrative skills

Organised

Attention to detail

Communication skills

Independent work

IT systems

Fast learner

Tools

CRM systems

Laboratory management systems

Job description

Abbeygate Search Ltd is recruiting a Customer Service & Account Coordinator to join its technical services team in the UK. The role combines customer service, account coordination and detailed administration across a portfolio of clients, coordinating analysis and classification of materials from construction and site projects.

You will be organised, accurate and confident in dealing with customers, with strong data-management skills and the ability to keep multiple requests moving smoothly.