Transport Manager

Nottinghamshire Police; Nottingham; On-site; GBP 20,000 - 30,000; Full time

Job summary

A regional police department in England is seeking Police Emergency Call Handlers for their Contact Management team. You will be the first contact for emergency and non-emergency callers, providing calm and efficient support. Responsibilities include communicating clearly under pressure, teamwork, and managing stress. Qualifications require strong communication, decision-making abilities, and typing skills. This is a shift-based role including nights and weekends, with allowances for shift work.

Benefits

Allowances for shift and weekend work

Strong wellbeing programme

Qualifications

• Ability to communicate clearly and professionally with empathy.
• Sound decision-making skills under pressure.
• Effective teamwork capabilities.
• Self-management of stress in challenging situations.
• Competence in typing with a minimum speed of 30 words per minute.
• Proficiency in telephone and data-entry skills.

Responsibilities

• Answer emergency (999) and non-emergency (101) calls.
• Provide calm, clear, and efficient support.
• Manage tasks using computer systems.
• Work effectively within a shift-based role.

Skills

Communication skills

Decision making / problem solving

Stress management

Typing speed (minimum 30 wpm)

Spelling and grammar

Telephone and data-entry skills

Job description

Our client is recruiting Police Emergency Call Handlers to join their Contact Management team. This is a critical role where you will be the first point of contact for emergency (999) and non-emergency (101) callers, providing calm, clear and efficient support to people in a wide range of situations. This recruitment is to create a pool of successful candidates for upcoming vacancies. Initial training courses are expected to begin from March 2026, with additional intakes later in the year (dates may vary depending on operational needs).

Responsibilities

• Communicate clearly, professionally and with empathy
• Stay calm and make sound decisions under pressure
• Work effectively within a team
• Manage stress in challenging situations
• Use computer systems confidently while handling multiple tasks

Qualifications

• Communication skills
• Decision making / problem solving
• Stress management (self)
• Typing speed (minimum 30 wpm)
• Spelling and grammar
• Telephone and data-entry skills

This is a 24/7, 365-day shift-based role, including nights and weekends. Allowances are paid for shift and weekend work.

Nottinghamshire Police staff at risk: please submit the at-risk pro-forma.

Equality, Diversity and Inclusion

Our client is committed to fair and inclusive recruitment and welcomes applications from all individuals with the skills and values to serve the community. They aim to build a workforce that reflects the people they support and ensure all candidates receive equal opportunities throughout the process. Support, reasonable adjustments and tailored assistance will be offered where needed.

About the Organisation

Our client provides policing services across Nottinghamshire, supported by over 4,200 officers and staff, alongside volunteers and community partners. With a strong wellbeing programme, dedicated support networks, and a culture rooted in fairness and respect, they aim to empower people to make a positive impact on local communities.