Transport & Customer Service Coordinator

Solina; Elland; On-site; GBP 30,000 - 36,000; Full time

Job summary

Solina in Elland is seeking a Customer Services Advisor to coordinate day-to-day transport and support customer service activities. You will work with customers, hauliers and colleagues across Planning, Production and Warehouse to ensure smooth deliveries and quick issue resolution.

The role suits someone organized, people-friendly and able to manage multiple priorities. Previous transport, logistics or customer service experience, good communication, attention to detail and IT skills with ERP

Qualifications

• Good communication and customer service skills.
• Strong attention to detail.
• A practical and proactive approach to solving problems.
• Confidence working with different teams and external partners.
• Good IT skills and experience using ERP or similar systems.

Responsibilities

• Plan and coordinate internal and external transport.
• Arrange collections and deliveries with hauliers and suppliers.
• Monitor deliveries and resolve delays.
• Keep transport information up to date in our ERP system.
• Coordinate day-to-day customer service enquiries and requests.
• Make sure customer communications are responded to promptly.
• Build good relationships with customers, transport providers and colleagues.
• Look for simple ways to improve how we work and the service we provide.
• We are open to talents of all backgrounds and our recruitment process is based on competences.

Skills

Good communication

Customer service

Attention to detail

Problem solving

Cross-team collaboration

ERP familiarity

Transport/logistics experience

Tools

ERP software

Job description

Solina in Elland is seeking a Customer Services Advisor to coordinate day-to-day transport and support customer service activities. You will work with customers, hauliers and colleagues across Planning, Production and Warehouse to ensure smooth deliveries and quick issue resolution.

The role suits someone organized, people-friendly and able to manage multiple priorities. Previous transport, logistics or customer service experience, good communication, attention to detail and IT skills with ERP