Customer Service Administrator

Confidential; Essex; On-site; GBP 21,000 - 30,000; Full time

Job summary

Confidential is seeking a proactive Customer Service Administrator to join a busy transport and logistics team. You will coordinate transport operations, liaise with customers, drivers, shipping lines and planning teams, and ensure bookings and container movements are managed accurately.

The role requires prior customer service and administrative experience, strong organisation and communication, attention to detail, and proficiency in MS Office (Outlook, Excel, Word).

Qualifications

• Previous customer service and administrative experience.
• Strong organisational and communication skills.
• Excellent attention to detail.
• Ability to prioritise workload in a fast-paced environment.
• Good MS Office skills (Outlook, Excel, Word).

Responsibilities

• Managing customer enquiries and operational communications.
• Processing bookings and maintaining accurate records.
• Liaising with drivers, depots, shipping lines, and planning teams.
• Resolving customer and operational queries.
• Updating customer portals and internal systems.
• Supporting the wider operations team with administrative tasks.

Skills

Customer service

Administrative experience

Organisational skills

Communication skills

Attention to detail

Prioritisation

Tools

Outlook

Excel

Word

Job description

We are looking for a proactive and organised Customer Service Administrator to join a busy transport and logistics team.

This role involves supporting the coordination of transport operations, liaising with customers, drivers, shipping lines, and planning teams, while ensuring bookings and container movements are managed accurately and efficiently.

Key Responsibilities

• Managing customer enquiries and operational communications.
• Processing bookings and maintaining accurate records.
• Liaising with drivers, depots, shipping lines, and planning teams.
• Resolving customer and operational queries.
• Updating customer portals and internal systems.
• Supporting the wider operations team with administrative tasks.

What We're Looking For

• Previous customer service and administrative experience.
• Strong organisational and communication skills.
• Excellent attention to detail.
• Ability to prioritise workload in a fast-paced environment.
• Good Microsoft Office skills, particularly Outlook, Excel, and Word.

Desirable

• Experience within transport, logistics, shipping, or freight forwarding.
• Knowledge of bookings, container movements, or transport management systems.

This is a fantastic opportunity for someone who enjoys a varied role, thrives under pressure, and is committed to delivering excellent customer service.

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers.

The Adecco Group UK & Ireland is an Equal Opportunities Employer.