Customer Services Advisor

GB04 Solina UK Trading Limited; Elland; On-site; GBP 30,000 - 36,000; Full time

Job summary

Solina is seeking a Customer Services Advisor for its Elland location in West Yorkshire. The role involves coordinating day-to-day transport, working with customers, hauliers and internal teams to ensure on-time deliveries and responsive service.

You will handle enquiries, maintain ERP data, and contribute to continuous service improvements with a practical, can-do attitude.

Qualifications

• Organised, approachable and able to manage several priorities.

Responsibilities

• Plan and coordinate internal and external transport.
• Arrange collections and deliveries with hauliers and suppliers.
• Monitor deliveries and resolve issues or delays.
• Keep transport information accurate in our ERP system.
• Coordinate day-to-day customer service enquiries and requests.
• Ensure prompt responses to customer communications.
• Build strong relationships with customers, transport providers and colleagues.

Skills

Organised

Customer service

Communication

Attention to detail

Problem solving

Teamwork

IT skills

ERP experience

Tools

ERP system

Job description

Primary Location : ELLAND, United Kingdom At Solina, our community of close to 5,000 people share a passion for food and live our entrepreneurial culture. We design customised savoury solutions for our clients operating in the food industry, food service, butchery and nutrition markets. With sustainability at the heart of our business model, we aim to produce food that is good in every sense of the word: delicious, nourishing, affordable, sustainable and convenient. Solina is a fast-growing business, with around 50 production sites and R&D laboratories present in more than 19 countries mainly in Europe and North America. By constantly rethinking culinary solutions, we make food matter for people and the planet. If you're ready for a new adventure in a dynamic, expanding, passionate, international company, join us !

Customer Services Advisor Location: Elland, West Yorkshire Salary: £30,000–£36,000 Working hours: 9am-5pm Monday to Friday (40 hours per week).

We have a great opportunity for a Customer Services Advisor to join our team at Solina in Elland.

This is a varied role where you’ll coordinate our day-to-day transport requirements while also supporting our customer service activity. You’ll work closely with customers, hauliers and colleagues across Planning, Production and Warehouse to make sure deliveries run smoothly and any issues are resolved quickly. We’re looking for someone who is organised, enjoys working with people and takes pride in providing a great service.

What you’ll be doing

• Planning and coordinating internal and external transport.
• Arranging collections and deliveries with hauliers and suppliers.
• Monitoring deliveries and resolving any issues or delays.
• Keeping transport information accurate and up to date in our ERP system.
• Coordinating day-to-day customer service enquiries and requests.
• Making sure customer communications are responded to promptly.
• Building good relationships with customers, transport providers and colleagues.
• Looking for simple ways to improve how we work and the service we provide.

What we’re looking for

• You’ll be organised, approachable and comfortable managing several priorities at once.
• Good communication and customer service skills.
• Strong attention to detail.
• A practical and proactive approach to solving problems.
• Confidence working with different teams and external partners.
• Good IT skills and experience using ERP or similar systems.
• Most importantly, we’re looking for someone who takes ownership, works well with others and wants to make a positive difference.

We are open to talents of all backgrounds.

Our recruitment process is based on competences, and we openly welcome all candidates of all types according to our DEI Commitment.

At Solina, our culture is guided by PACE – a shared mindset that helps us grow, collaborate, and bring ambitions to life. It encourages us to think bigger, take ownership, stay curious, and succeed together.