Customer Services Advisor

Solina; Elland; On-site; GBP 30,000 - 36,000; Full time

Job summary

Solina in Elland is seeking a Customer Services Advisor to coordinate day-to-day transport and support customer service activities. You will work with customers, hauliers and colleagues across Planning, Production and Warehouse to ensure smooth deliveries and quick issue resolution.

The role suits someone organized, people-friendly and able to manage multiple priorities. Previous transport, logistics or customer service experience, good communication, attention to detail and IT skills with ERP

Qualifications

• Good communication and customer service skills.
• Strong attention to detail.
• A practical and proactive approach to solving problems.
• Confidence working with different teams and external partners.
• Good IT skills and experience using ERP or similar systems.

Responsibilities

• Plan and coordinate internal and external transport.
• Arrange collections and deliveries with hauliers and suppliers.
• Monitor deliveries and resolve delays.
• Keep transport information up to date in our ERP system.
• Coordinate day-to-day customer service enquiries and requests.
• Make sure customer communications are responded to promptly.
• Build good relationships with customers, transport providers and colleagues.
• Look for simple ways to improve how we work and the service we provide.
• We are open to talents of all backgrounds and our recruitment process is based on competences.

Skills

Good communication

Customer service

Attention to detail

Problem solving

Cross-team collaboration

ERP familiarity

Transport/logistics experience

Tools

ERP software

Job description

Primary Location :

ELLAND, United Kingdom

At Solina, our community of close to 5,000 people share a passion for food and live our entrepreneurial culture.

We design customised savoury solutions for our clients operating in the food industry, food service, butchery and nutrition markets. With sustainability at the heart of our business model, we aim to produce food that is good in every sense of the word: delicious, nourishing, affordable, sustainable and convenient.

Solina is a fast-growing business, with around 50 production sites and R&D laboratories present in more than 19 countries mainly in Europe and North America.

By constantly rethinking culinary solutions, we make food matter for people and the planet.

If you’re ready for a new adventure in a dynamic, expanding, passionate, international company, join us!

Customer Services Advisor

Location: Elland, West Yorkshire
Salary: £30,000–£36,000

Working hours: 9am-5pm Monday to Friday (40 hours per week).

We have a great opportunity for a Customer Services Advisor to join our team at Solina in Elland.

This is a varied role where you’ll coordinate our day-to-day transport requirements while also supporting our customer service activity. You’ll work closely with customers, hauliers and colleagues across Planning, Production and Warehouse to make sure deliveries run smoothly and any issues are resolved quickly.

We’re looking for someone who is organised, enjoys working with people and takes pride in providing a great service.

What you’ll be doing

• Planning and coordinating internal and external transport.
• Arranging collections and deliveries with hauliers and suppliers.
• Monitoring deliveries and resolving any issues or delays.
• Keeping transport information accurate and up to date in our ERP system.
• Coordinating day-to-day customer service enquiries and requests.
• Making sure customer communications are responded to promptly.
>
• Building good relationships with customers, transport providers and colleagues.
• Looking for simple ways to improve how we work and the service we provide.

What we’re looking for

You’ll be organised, approachable and comfortable managing several priorities at once.

Ideally, you’ll have experience in transport, logistics, supply chain or customer service, along with:

• Good communication and customer service skills.
• Strong attention to detail.
• A practical and proactive approach to solving problems.
• Confidence working with different teams and external partners.
• Good IT skills and experience using ERP or similar systems.

Most importantly, we’re looking for someone who takes ownership, works well with others and wants to make a positive difference.

_ We are open to talents of all backgrounds. Our recruitment process is based on competences, and we openly welcome all candidates of all types according to our DEI Commitment _