Transport Administrator

DX; Exeter; On-site; GBP 60,000 - 80,000; Full time

Job summary

A logistics company in Exeter seeks to hire a Support role to assist the Shift Manager with daily de-briefs and ensure high-quality customer service. This active position requires logging service issues, investigating driver compliance, and utilizing company software for performance monitoring. Benefits include competitive pay rates, a health cash plan, holiday increases with service duration, and a pension scheme. Candidates looking for career growth within a dynamic team are encouraged to apply.

Benefits

Competitive Rates of Pay

Company Funded Health Cash Plan

20 days Holidays increasing with service

Long Service Recognition scheme

Enhanced Maternity & Paternity

Company Pension Scheme

Life Assurance

Employee Assistance programme

DX Discounts Portal

Career progression opportunities

Responsibilities

• Support the Shift Manager with daily de-briefs.
• Log and communicate service issues to management.
• Investigate driver non-compliances.
• Use company software to monitor performance.
• Ensure all returns are handled per SOP.
• Conduct daily downloads of handheld scanners.
• Code all returns correctly.
• Perform ad-hoc vehicle audits.
• Handle POD and address data entry.

Job description

Role summary

To support the Shift Manager in completion of daily de-briefs to ensure high standards of Customer service and courier compliance with all operational processes.

Key responsibilities

• Daily completion of De-brief ensuring any service issues/failures are logged & communicated to Customer service, management team.
• Ensuring all driver non-compliances are investigated & escalated accordingly.
• Use of the company software to monitor performance supporting with on the road issues as required.
• Ensuring all returned items are returned as per SOP.
• Completion of Ad-hoc de-briefs as & when required.
• Daily download of handheld scanners ensuring the condition of any faults are reported.
• All returns are coded correctly.
• Completion of Ad-hoc vehicle audits.
• POD & address data entry.

¼? Additional information on this role

This is an active role and a great opportunity to thrive in a fantastic team environment and grow with theCatcha company.

Benefits

• Competitive Rates of Pay
• Company Funded Health Cash Plan
• Holidays: 20 days increasing with length of service + bank holidays
• Long Service Recognition scheme
• Enhanced Maternity & Paternity
• Company Pension Scheme
• Life Assurance
• Employee Assistance programme including 24/7 Virtual GP
• DX Discounts Portal
• Excellent opportunities for career progression and more!!

We look duro play to hearing from you!