Transition Manager

Sodexo; City of Westminster; On-site; GBP 55,000 - 65,000; Full time

Job summary

A leading service provider is seeking a skilled Service Transition Manager to join their IS&T team in the City of Westminster. In this role, you will coordinate and deliver Service Design and Transition activities, ensuring smooth service transitions and best-practice ITSM processes. The ideal candidate will possess strong knowledge in ITIL, risk management, and Agile methodologies. With a competitive salary of up to £65,000 plus bonus, this role also offers 20+ benefits, including a retirement plan and health discounts.

Benefits

Gym discount

24/7 employee assistance programme

Discounts to over 1,900 brands

Qualifications

• Proficient in creating service design & transition documentation.
• Experience in managing acceptance into service efficiently.
• Understanding of controlled change processes.

Responsibilities

• Coordinate and deliver Service Design and Transition activities.
• Support governance boards with expert input.
• Maintain relationships with project teams and stakeholders.

Skills

Service Design

ITIL V3/V4 Foundation

Agile methodologies

Risk assessment and management

Communication

Education

Relevant IT/Project Management qualification

Job description

We are looking for a skilled Service Transition Manager to join our IS&T team. In this role, you will coordinate and deliver Service Design and Transition activities across Sodexo, working closely with project, technical and operational teams to ensure smooth, well-governed transitions of end-user services. You'll promote best-practice ITSM processes, support consistent standards, and help strengthen our service quality as new solutions move into live operation.,

• Responsible for creating the service design & transition documentation and artefacts
• Document the end to end Transition service process, reflecting the requirements and how they will be met
• Ensuring Acceptance into Service is efficient and non-problematic
• Represent Sodexo UKIS&T and provide expert input and support to various governance boards which are attended by senior stakeholders including Directors
• You will be involved in a variety of transition activities across programmes/projects and within the directorate to understand the varying levels of complexities in each area to deliver a fully supported service
• Ensure services being transitioned meet the agreed criteria's before accepting services into live working with operational leads, Heads of Service to ensure agreement for acceptance in to Live.
• Prioritise and deconflict transition activities for Sodexo using organisational priorities
• Identify gaps in support structure and creatively seek the best way to get formal structures in place with agreed SLAs
• Ensure best practice standards are built into service transition process
• Actively seek out opportunities for shift left and continuous improvement
• Build and maintain a good working relationship with project teams and other key stakeholders and ensure conformity to ST processes and procedures, demonstrate ability to plan, coordinate and execute the smooth transition of new or changed services into live operations, ensuring minimal disruption and full alignment with organisational standards.
• Strong understanding of controlled change processes, including assessing impacts, managing release cycles, coordinating deployment activities and ensuring readiness across technical and operational teams.
• Skilled in identifying, assessing and mitigating risks throughout the service lifecycle, ensuring appropriate controls, documentation and governance are in place to protect service stability.
• Ability to monitor, measure and report on service performance, ensuring KPIs, SLAs and operational targets are met, and driving improvements where gaps or inefficiencies are identified.
• Experience supporting or overseeing the effective handling of incidents, ensuring timely resolution, clear communication and root-cause awareness.
• Ability to support structured problem investigations, identify underlying causes and drive long-term corrective actions to prevent recurrence.
• Working knowledge of Prince2 principles, enabling structured project delivery and effective collaboration with project teams.
• Experience working within Agile environments, adapting to iterative delivery models and supporting transitions aligned to sprint or release cycles.
• Needs to have ITIL V3 / V4 Foundation

At Sodexo, our purpose is to create a better everyday for everyone to build a better life for all. As the global leader in services that improve the Quality of Life, we operate in 55 countries, serving over 100 million consumers each day through our unique combination of On-Site Food and FM Services, Benefits & Rewards Services and Personal & Home Services. We're all about building a workplace for the future, we believe in equal opportunities, and we celebrate diversity. We're an inclusive workplace, where everyone is welcome, everyone can be natural, and be the best versions of themselves. We recognise that we're on a journey with regards to diversity and inclusion and would therefore welcome applications for candidates from underrepresented backgrounds.

Up to £65,000 depending on experience plus bonus. Working with Sodexo is more than a job; it's a chance to be part of something greater. You'll belong in a company and team that values you for you; you'll act with purpose and have an impact through your everyday actions; and you'll be able to thrive in your own way. In addition, we offer 20+ Sodexo benefits such as Sodexo retirement plan, discounts to over 1,900 brands to shop online, Gym discount to maintain a healthy lifestyle, a confidential 24/7 employee assistance programme providing independent support to overcome whenever life has its obstacles including emotional support, legal and financial advice. For further details regarding our Sodexo benefits please see attached.