Transformation Analyst: Lean & Automation Specialist

Ten Group; Greater London; Hybrid; GBP 150,000 - 200,000; Full time

Job summary

A global service provider in Greater London is seeking a Transformation Analyst to support operational excellence and drive innovation. In this pivotal role, you will collaborate with teams to document and improve service fulfillment processes using Lean and Six Sigma principles. Candidates should have strong analytical skills, exceptional communication abilities, and experience in service-driven environments. The position offers competitive remuneration and a hybrid working model.

Benefits

Competitive remuneration

Hybrid working

Paid time off

Paid Sabbaticals

Employee Discounts

Career opportunities

Qualifications

• 2–4 years’ experience in high-volume, service-driven environments.
• Exceptional English language skills with at least C1-C2 proficiency.
• Familiarity with Lean and Six Sigma principles.

Responsibilities

• Work closely with operations leads to document service processes.
• Use Lean principles to identify inefficiencies and design workflows.
• Implement improvements and ensure changes are adopted.

Skills

Analytical skills

Problem-solving

Communication

Collaboration

Process mapping

Tools

Power Automate

Visio

Lucidchart

Miro

Job description

A global service provider in Greater London is seeking a Transformation Analyst to support operational excellence and drive innovation. In this pivotal role, you will collaborate with teams to document and improve service fulfillment processes using Lean and Six Sigma principles. Candidates should have strong analytical skills, exceptional communication abilities, and experience in service-driven environments. The position offers competitive remuneration and a hybrid working model.