Training Specialist

R&D Partners; Glasgow; On-site; GBP 30,000 - 40,000; Full time

Job summary

A biotech solutions company is seeking a motivated Training Specialist for their Technical Services department. This field-based role involves delivering training and support for healthcare solutions throughout Scotland. Key responsibilities include providing training, recording activities, and troubleshooting. Candidates should possess a degree or equivalent experience, with a background in nursing or knowledge of NHS. Regular travel is required, including overnight stays and occasional unsocial hours.

Qualifications

• Degree-level education or equivalent experience.
• Profile suited for a nursing background or familiarity with NHS organizations.
• Experience in designing and delivering training programs.

Responsibilities

• Provide training on healthcare products to customers.
• Record training activities and maintain compliance.
• Respond to customer inquiries about training and troubleshooting.

Skills

Training delivery

Customer support

Communication

Troubleshooting

Healthcare knowledge

Education

Degree-level education or equivalent experience

Tools

Customer relationship management tools

Job description

Ready to engineer precision in the world of biotech? Join our client's cutting‑edge team and play a vital role in developing the instrumentation that powers tomorrow's breakthroughs.

R&D Partners is seeking a motivated Training Specialist to join our client within the Technical Services department. This is a field-based role focused on delivering training and support for healthcare solutions in Scotland. You will play a key role in ensuring customers are confident in using blood glucose and ketone monitoring systems while contributing to an excellent customer experience. Regular travel across the region, including overnight stays and occasional unsocial hours, is required. Initial product training and team meetings may also involve travel to our UK head office in West Sussex.

Please note that to be considered for this role you must have the right to work in this location.

Responsibilities

• Provide training to customers on healthcare products and ensure all sessions meet company standards.
• Record training activities and maintain compliance with internal guidelines.
• Respond to customer inquiries related to training, installation, and troubleshooting.
• Support the implementation of hardware and software during product launches.

Key Skills and Requirements

• Degree-level education or equivalent experience.
• Background in nursing or familiarity with NHS Primary and Secondary Care organizations.
• Experience designing and delivering customized training programs.
• Knowledge of medical systems, quality assurance, and customer relationship tools.
• Proven ability to troubleshoot and provide on-site support.
• Awareness of the diagnostics industry and experience in multicultural environments.
• Strong understanding of medical concepts and practical applications in healthcare.
• Valid UK/EU driving license and passport for potential travel.
• Fluent in written and spoken English with good communication and organisational skills.

For more information, please contact Grant Van Schalkwyk.

R&D Partners is acting as an Employment Agency in relation to this vacancy.

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