Training Officer

Ashdown Park; Heathfield; On-site; GBP 22,000 - 32,000; Full time

Job summary

Ashdown Park is seeking a hands-on Training Officer to embed our culture, service standards and guest-centric values across the hotel. You will design, deliver and support learning initiatives through on-the-job, online and classroom sessions, working with the HR Manager and Heads of Departments to translate programmes into consistent floor performance.

The role covers induction, statutory and compliance training and customer service, with mentoring of apprentices to support our apprenticeship

Qualifications

• Experience delivering induction, statutory and compliance training.
• Experience in customer service training within hospitality.
• Ability to mentor apprentices and support apprenticeship programmes.

Responsibilities

• Design, deliver and support learning activities to develop consistent standards across the hotel.
• Embed culture and service standards by translating programmes to on-floor performance.
• Collaborate with HR and department heads to drive learning across operations.

Skills

Training and coaching

Verbal and written communication

Organised and self-motivated

Customer-focused and deadline-driven

Job description

Training Officer Overview:

This hands‑on and practical training position plays a key role in embedding Elite Hotel’s culture, service standards and behavioural expectations across the property. Through on‑the‑job, online and classroom training, working closely with the Human Resources Manager and Heads of Departments across the Hotel operation, you will ensure learning programmes are translated to consistent on‑the‑floor performance, supporting managers to build capability, accountability and engagement with their teams. You will design, deliver and support a range of learning and development activities to develop consistent standards that reflect the Company’s culture and the ethos of delivering distinctive, engaged and guest‑centric service.

As a Training Officer you will have experience of delivering a wide variety of activities from induction, statutory and compliance training to customer service - ideally within a hospitality setting. As a natural role model you will set the tone for a thriving learning environment including supporting the hotel’s apprenticeship activities and mentor guest‑facing apprentices in the completion of their apprenticeship programme.

This role will suit someone who;

• Can demonstrate previous experience in training and coaching in a hospitality environment
• Has excellent verbal and written communication skills, be highly organised, passionate and self‑motivated
• Is enthusiastic, customer‑focused and be able to work within deadlines
• Can be flexible towards hours to suit operational learning needs

32 hours per week, site based, flexible days.